Amazing working with Karol and team! Amanda provided amazing support got questions answered quickly. Worked through alot of difficulty with this home purchase since it was really unique. Took months before we were able to make an offer but everyone treated us kindly while we ran numbers to ensure it fit our family and budget. This home we are hoping to be our last home purchase but if not I know I can trust them. Thank you
Every one on the team was very helpful even when I asked a million questions
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Second time using veterans united. They are the best team ever.
The VA team was stupendous! I highly working with Evan
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
I worked with Matt R. during the purchase of our home, and I couldn’t have asked for a better lending experience.Matt was professional, knowledgeable, and consistently available to answer questions throughout the process. He did an excellent job explaining each step and making sure I understood my options.What stood out most was his availability and communication. Lenders told me the rates are the same everywhere, I don’t know if that’s always true, but the customer service isn’t always the same and that’s where Matt crushed it. He stayed in regular contact, provided timely updates, and never left me uninformed.
I can’t recommend Matt R. enough to provide your lending options for your next home purchase.
Chris and his team were outstanding. They made the process so easy and they answered every question along the way. This is the second time I have used them and they made the process of buying a home so painless. I would recommend them to anyone who wants to buy a home.
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Buying a home can be stressful, but Veterans United made us feel like we had a team rooting for our family every step of the way. From late-night questions to last-minute updates, everyone was responsive, professional, and genuinely cared about helping us succeed.Ginny and Jeffrey were outstanding and went above and beyond throughout the process. We never felt like just another loan file, we felt supported. Closing on our home was an emotional milestone for our family, and we’re grateful for the role Veterans United played in making it happen.10/10 experience and we would absolutely recommend Veterans United to fellow veterans.
They will work extra hard to get the job done
Overall very professional, helpful and willing to answer at almost any time of day help with much more than just the mortgage.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
This was the second time using United Veterans for my home purchase and just like the first time Kelly and her team hit a grand slam. The process was smooth the to do list was very detailed and easy to navigate. Any questions and or concerns where answered in a very good timely manner. The concierge helped and offered to help with the move and stayed in touch throughout the process. Amazing company awesome people.
I have mixed feelings about using Veteran's United. Loved the real estate agent they referred us to, the concierge was super nice, and the loan officer good. The insurance rep found us the lowest rate for home owner's insurance so no complaints there either. However, they use a middle-person called a loan coordinator who we did not like at all. Not sure what that individual's purpose other than pass along or ask for information for the loan officer or underwriter; seems like work the loan officer could do. Would not recommend using any lender who uses something like this. We found that part of the process frustrating because ours didn't seem to review any of the documents we submitted and ended up asking for duplicate information that had already been provided.They seem to struggle communication across the team. We provided detailed information to the representative when we initially inquired; income, employment status, ect. However some of the information never made it to the loan officer until right before closing, causing a lot of unneeded anxiety throughout the process. In the end it all worked out but I feel it could have gone a lot smoother.
