Great people to work with would definitely recommend veterans united to any Vet
Maybe I’m wrong, but I expected more from a company with the name “Veterans” United. There are several other companies that I learned of closer to my closing date that offer things that this company did not. Overall it wasn’t a bad process and for the most part the staff responded relatively quickly. Bottom line recommendation, I’d do my research before committing any to a lender. As a veteran we’ve earned any and all benefits, discounts, etc…
Response from Veterans United
Hi Christopher,
I appreciate you taking the time to share this and I hear where you’re coming from. When someone sees the word “Veterans” in our name, it comes with high expectations, especially around benefits and value, and I’m sorry if it felt like we fell short of what you hoped for.
I’m glad to hear the process itself wasn’t a bad one and that our team stayed responsive, but I understand how learning about other options late in the process can be frustrating. You’re absolutely right that veterans have earned every benefit available to them, and it’s important that you feel confident and informed about your lender choice.
If you’re open to it, I’d really like the chance to learn more about your experience and see if there’s any additional context or support we can provide. Our Client Advocate team is here to listen and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Great communication and support with some, seemingly complicated issues.
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Everyone has done an amazing job and I appreciate how everyone is very friendly!
Super excited for my home. Thanks to Veterans United.
While the homebuying process is stressful at times: coming off a shift to find more that I have to submit, write, justify, etc... The team I had was prompt and friendly when helping me understand what they needed from me.
Veterans United recently helped me refinance my home using an IRRRL, and the entire process was smooth from start to finish. The team was patient, professional, and took the time to explain everything clearly without making me feel rushed or pressured. Any questions I had were answered quickly, and communication was consistent throughout the process. They made what could have been a stressful refinance feel straightforward and manageable. I really appreciated how helpful and respectful they were, especially when walking me through the details. I would definitely recommend Veterans United to other veterans looking to refinance their VA loan.
Ty, Jake, and the rest of the team made this as easy as it has ever been. They were there to answer my questions and were always supportive and helpful. I would highly recommend Veterans United.
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I am so grateful to Veterans United for my home loan-- the home-buying process was superb.
It was a breeze to go through my whole home Loan process. My loan officer was amazing ! The broker I was suggested was amazing too! After the process I was surprised to see so many gifts from my team!
Great communication and responsiveness.
Emily and her team were very professional throughout my home buying process. They truly did set me up for success when buying my first home and I couldn’t thank them enough.
Phil and the team were awesome! They walked me through the whole process and we're there with me all the way. They made my dream of home ownership become a reality, awesome team!!! Much LOVE to you all, thank you so much!Sincerely,Steve Maestas
