VU made the loan experience simple. I especially liked the to do list that was updated regularly. They made document sharing very easy and didn’t over complicate things. We had a small hiccup that was overcome quickly and professionally. They were able to get me a rate and pricing that beat out the competition.
Very efficient, quick and helpful with this group from Veterans United.
Chris hill and his team were exceptionally great, i wanna to thank them for all the help they provided me along the way, they made buying my home a stress free transaction. Thanks again.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
The team at Veterans United took care of all aspects of my loan, purchase, and move. Most importantly is the level of communication. We were always in contact and any issues that we encountered were addressed quickly.
1. Many of the houses, which I preferred, were unavailable due to Veterans United’s stringent inspection policies. This resulted in me having to settle for a property that didn’t have the appeal that I was interested in.2. My closing cost figures were “all-over-the-place”, resulting in a huge depletion of my cash, credit and savings.3. The website listed the property monthly payments at a little over $640, which turned out to be close to $900It will be a miracle if I can afford to be in the house for 3-months!
Response from Veterans United
Hi Mitchell,
I’m really sorry to hear how overwhelming and disappointing this process felt for you. Buying a home is already a major decision, and when the numbers shift or the homes you’re excited about don’t work out, it can feel like the rug’s been pulled out from under you.
It sounds like a mix of factors left you feeling blindsided—from homes not passing the VA-required standards to closing cost swings and that unexpected jump in your monthly payment. I can absolutely understand how that would shake your confidence, especially when you’re just starting out in a new home and trying to budget for what’s ahead.
I’d really appreciate my team have the chance to look into your file and better understand how everything unfolded. If you’re willing, I’d love to talk one-on-one. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Great job.
The experience with veterans united was great. They make the process so stress free, they walk you through every step of the way. Veterans united was with me and my family all the way until closing.
Homeowners at 20!
Very helpful and accessible throughout the home buying process and overall a very professional organization.
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You all where great and friendly to work with anybody would be proud to work with you.
Flawless service, efficient, quickly available, first class.
Veterans United Home Loans made my experience seem so effortless. As an inexperienced homebuyer I felt reassured and taken care of.My time table to buy a house was shorter than most and they worked tirelessly to help find/obtain a home. The expedited process did not feel pressured or lacking in any way. I felt like even with the quick turnaround everything was completed with thoroughness and attention to detail.The Veterans United team makes you feel valued and understood. Their service truly is unmatched.
The process was so smooth compared to other times we have bought a home, better communication, it was very personable and they made us feel like family.
Made my first home buying experience really stress free. Will definitely be using them again
Knocked it out of the park, we were able to close earlier than expected!! Truly appreciate all the extra work and late evenings!! Thanks again the Jones'
