Shane is the reason I was able to move forward with buying a home and actually feel confident throughout the process. From the start, he made sure I understood everything and always made me feel like I was in good hands with a knowledgeable and supportive team.At one point, I decided to pause and wait about a year before moving forward. Even then, Shane stayed in touch, answered all my questions, and checked in regularly just to see if I needed anything. That level of consistency and support really stood out.When I was ready again, he connected me with a fantastic agent and helped make the entire process smooth.I can’t recommend Shane and Veterans United enough.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
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The crew who helped me threw out my journey was amazing I truly hope all vets receive help from you guys absolutely worth it. From day one they had my back treated me like family, they hade me up to speed in no time. They would call to check in to make sure I was good during this stressful. 10/10 highly recommend.
Homeowners at 20!
They asked for the same information over and over again causing extreme stress to an already stressful process. Some of the staff supporting us were very helpful, others would not return our calls and appeared to be very disorganized. This led to our having little confidence in the organization.If we had any choice, I would have changed lenders, but we would have lost the house we were trying to purchase, so we were stuck
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful this experience felt, especially during a process that’s already a big one to take on. Being asked for the same information multiple times and not getting timely responses would be frustrating for anyone, and I understand how that could lead to a loss of confidence.
Clear communication and organization should be a given throughout the homebuying journey, and it sounds like we missed the mark for you. That’s not the experience I want anyone to have, and I appreciate you sharing this feedback so it can be addressed.
I’d really like the opportunity to look into what happened and see where things broke down, especially with the repeated requests and lack of follow-up. If you’re open to it, please reach out so I can learn more about your experience and help however I can.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Honestly, remove the "super duper secure" line when asking people to verify their identity when using the app... It's embarrassingly childish (at least to me)
Great team, very responsive and professional. The team went above and beyond at every step.
John Parker and his whole team did a amazing job each person I spoke to was very knowledgeable,patient and kind we found a beautiful home 🏡 in Kansas we never experienced such wonderful services as a military family we will definitely Recommend venteran united they live up to there name💯💯💯💯💯💯💯
Flawless service, efficient, quickly available, first class.
Every member of the team was patient and kind and assisted with whatever needs we had.
Jose and his team are always professional and respectful and make the home buying process as smooth and seamless as possible. This is the third home purchased with his team.
