I selected Veterans United because of their reputation for serving veterans, but unfortunately my experience fell far below expectations.My mortgage process lasted 68 days and was plagued by poor communication, missed deadlines, and repeated requests for documentation that could and should have been requested much earlier in the process. Critical items were routinely brought up at the last minute, creating unnecessary stress and placing my closing at risk.What concerns me most is that personal information was disclosed through email communications to individuals who had no legitimate need to receive that information. This raised serious concerns about privacy, professionalism, and the handling of sensitive customer information.I was also provided information regarding rates that later proved to be inaccurate, leaving me feeling misled during one of the most significant financial transactions of my life. Throughout the process, communication was inconsistent, responses were delayed, and I frequently found myself chasing updates rather than receiving proactive communication from my loan team.The delays ultimately caused me financial harm. Because Veterans United failed to meet agreed-upon timelines, I was forced to spend over $1,000 in rent on the very home I was purchasing while waiting for the loan process to be completed. These costs would not have been incurred had the loan been processed within the originally communicated timeframe.I understand that mortgage transactions can be complex and that unforeseen issues can arise. However, the problems I encountered were not isolated incidents. They reflected a pattern of poor planning, inadequate communication, lack of urgency, and a failure to properly manage the loan process from start to finish.While I did ultimately close on my home, the experience was far more difficult, costly, and frustrating than it should have been. Veterans deserve better communication, better accountability, and greater respect for their time, finances, and personal information than what I experienced during this process.Based on my experience, I cannot recommend Veterans United.
Honestly expected better. The communication was terrible there were so many times I could not get ahold of my loan team in a timely manner. I was constantly being told two different things about the loan process. Kelsey Riggs would tell me one thing and Anna Barton would tell me that was not correct and give me different information. I was told on several occasions “that’s not my lane ask Kelsey or Ask Anna” and neither of them could give me answers to my questions. Leading to many false claims about rates and credit checks. Kelsey told me the hard credit pull was not done, Anna told me the same day right after speaking to Kelsey that it was done. Kelsey told me the hard pull would not be done until closer to closing for rate purposes which ended up not being true. I was never notified prior to locking in the rate and even at the end when asked was told they locked it in when I was previously told it wasn’t locked and I would be notified before they did any rate lock. I was left to guess about paperwork until after I had already signed because no one would answer their phone or email until it was signed. I would definitely recommend finding any other company to work with. This was not my first home and if it was I would have probably gotten screwed worst than I did. In the end I am stuck with a rate I didn’t approve and a higher mortgage than I had told the loan officer I was budgeting for. I am still waiting to hear back from Kelsey about an escrow adjustment for the property taxes that were included that I do not have to pay due to being 100% VA rated. They promised credits and discounts but in the end they were empty promises. I am very sorry I did not go with my previous loan servicer. After this experience I will not be using VU ever again! All I can say is beware! I am definitely looking into a formal complaint against them!
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
I would highly recommend Stephen Coloni. He was very helpful throughout my whole process with my VA loan . He checked on me throughout my process
As a first time homebuyer this is a scary process, there are many unknowns and questions you have along the way, but I can confidently say that Noah and my team made me feel heard and answered every question I had. They responded quickly to phone calls and emails. Though this is a scary process and seems so intimidating, I knew I was in good hands from the beginning. I highly recommend Veterans United for your home buying process.
Mr.Chris was awesome, the whole team
Fast and friendly service,made it easy to understand the process of buying a house .Great teamwork though out the closing. Communication was next level each step of the way.
The whole team went above and beyond my own expectations and really made the whole home buying experience a joy and lovely process!
I would truly like to thank the entire team for their support and guidance throughout this entire experience. They made it as pain free as possible
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With the VU team there is very little that you have to do. You are kept informed and actively notified of all things requiring your review or approval.
My Veterans United loan officer Greg went above and beyond the call of duty to assist me with the purchase of my new home. Immediately after applying for the loan, Greg reached out within 5 minutes and I was preapproved within 15. I realized his exceptional, meritorious service when he returned all calls as promised. He made countless calls to my finance company, insurance company, etc often holding in queque for an hour or more at times and continued to return calls each and every time as promised. He distinguished himself as an extremely skilled and accomplished professional. He continued to make contact with all necessary agencies until the promised closing date was met, which in my mind was record time of only 3 weeks. Because of Greg I will tell anyone looking to purchase a home with a quality loan company to look no further than Veterans United.
The whole team was easy to work with, explained in detail specifics and answered all questions promptly
This has been a very positive experience. Mary and her team was always prompt and helpful in everything I needed. There was never a time I had to wait for a reply to an email or phone call, it was always a quick and professional response. Thanks
