Cory and Dene was very helpful and always stayed on top of things with my agent and the title company. They might as well did the whole process for because they handle things and reach out to people when my agent should have been. Cory and Dene you guys are awesome. 🤩
They were great through out the process. Friendly, super helpful, and responsive.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
My experience was beyond what I could have hoped for. The entire team is very communicative, professional, and friendly. For a first time home buyer with a lot of questions they answered them all happily, and whenever they requested something from me always provided the reason it was needed. They were also very quick! From initial pre qualification to closing it was roughly 30 days and would have been under 30 not accounting for the days we were looking for a house. Highly recommend to anyone be you a first time buyer like myself or a pro with experience. Their team and their concierge service is amazing!
Very helpful, responds quickly and always friendly
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Everyone was not only on point all the time but if I had any questions with the process they made it clear and just made it smooth the whole way
From opening bid to closing in 23 days. That speaks for itself.
Veterans United was wonderful to work with when buying our new home. The team kept me informed, helped me understand the process and whenever I had questions they were easy to reach and took there time to clearly explain. They are very professional and great getting the job done. They made it very easy for me and I appreciate all their help.
Bad communication and unknown rate change and cost at the final step
Response from Veterans United
Hi Jarkeveous,
I'm sorry to hear about the communication issues and unexpected changes you experienced during the final stages of your loan process. I understand how frustrating that can be.
I'd like the opportunity to learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your concerns further.
Sincerely,
Claire S., Client Relations Manager
Always enjoy the opportunity to work with the VU team. Recently had the opportunity to encourage and convince another agent in my brokerage to refer her brother to VU for financing, and everyone was happy!
Very professional. VU had an offer my other two lenders could not beat! This is our first home. My fiancé and I are happy to start our family! #ProudVeteranHomeowner
Kenny was extremely attentive and thoroughly covered every detail. Very personal and broke things down into layman’s terms.
