Every step, wver newly added representative, every part of every process, was just an easy blessing after dealing with the chaos of the Military for 20 years.
I fully expected this program to be just like the Army: horrible and full of bad people, but I was wonderfully suprised.
Nothing was a hassle, nothing went wrong. Everyone explained everyrhing, and if i didn't understand they took the time to explain until I did. I cant think of a more wonderful group of people! I wish my whole Vet United team was here with me, so I could spend time with them.
I don't know how, but everyone on my team better get a raise, a bonus, some vacation time, or something that is deserving of such a great group of people. The whole team was great!
A special shout out to Drew Tee. From the start to the end, he was there for me and my family. However much he makes every year, triple it! Drew, if you get to see this review, I gotta thank you, man! I've never got to meet you in person, but you feel like a lifelong best friend, dude!
The whole team, thank you all!
Madi, Austin, Jesse, and even my realtor Leisa! (Leisa must be the best realtor on the planet!) A perfect team, no one better!
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
We are very pleased with service we received.
We are happy that VU worked really hard to get us funded, but the process was really confusing.SUGGESTION
Once a potential buyer or seller qualifies Veteran' United services, then have Gavin (not sure of the position title) to review a checklist of what to expect during the journey i.e. time lines, paperwork, expectations, and an overview of the processes. We didn't know the process.So, we were just asked to sign documents 99.99% of the time that weren't really aware of what we were signing. We took the time to read it --when we could, but when we asked question we received the real estate response, which caused us to research the information online to learn for ourselves.Oftentimes, I did not feel like the responses to my questions were truly addressed and it was confirmed with our closing document.Overall, at a certain point we'd lost faith in the entire journey of owning our home .Although the team never gave up on us, clearer explanations and more patient, supportive communication would greatly improve the experience.Anne and Bri were awesome, but be mindful to show grace.Marie: We would have not did services with VU and I am happy that we were able to change loan officers.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback, John. I'm glad to hear your team stayed committed to helping you reach the finish line, but I'm sorry the journey left you feeling confused and uncertain along the way. Buying a home comes with a lot of moving pieces, and you deserve to feel informed and comfortable with each step, especially when it comes to understanding the documents you're being asked to sign.
I appreciate your suggestion about providing a clearer roadmap of the process from the beginning. Having a better understanding of timelines, expectations, and paperwork can make such a difference, and your feedback highlights how important it is to take the time to answer questions thoroughly. I'm sorry there were moments when you felt you had to find those answers on your own.
I'm grateful you shared both the positives and the challenges of your experience. I'd welcome the opportunity to learn more about your concerns and any questions that may still be unanswered. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
From opening bid to closing in 23 days. That speaks for itself.
There was 2 great mistakes that put my family in a money hardship. The loan officer Ms Dennis Stroud not informing us, the real estate agent or me until 2 days before closing for the things that need to be fixed (the termite wood) so we can close on the house in time creating an extension in the hotel staying a extra week from August 19 2026 to August 28 2026 that was not in our budget creating a gap in our save money. Also Ms Dennis Spoke to me and gave me the incorrect closing cost estimate. Remember I understand Veterans United is a business but we loosing money it might not mean nothing for your company but for me and my family of 6 is a gap that Ms Dennis Stroud or anyone at Veteran United care about. May be if I was giving any compensation from veterans united like Ms Dennis mentioned privately to someone at least my last week of the hotel stay I will be able to tell all my military comrades that veterans united is a good lender after several people suggested me that veteran united give problems to a lot of people that veterans united don’t compensate clients for viral mistakes and I am another veteran with no compensation after mistakes that mean nothing to Veterans United with ex military veterans like me that live check by check after injury’s in combat. That showed that to Veterans United is just a business bait. Unfortunately I can’t tell anyone that they should get as a lender Veterans United. If at least me and family gets compensates for the week I have to stay in the hotel and when they make a mistake that cost clients money then I can say Veteran United take care of there clients and that the Veterans United name is not just a baited name. I still will wait for my week of compensation.
Response from Veterans United
I’m sorry to hear how stressful this experience was for you and your family, Davies. I understand that unexpected expenses surrounding a delayed closing can have a very real impact on a family’s budget, and I’m sorry you were left feeling that those concerns weren’t heard.
I also hear your concerns about the timing of information you received before closing and the closing cost estimate. I don’t want to discuss the details of your loan or any conversations about compensation publicly, but I would like the opportunity to make sure your concerns are reviewed directly.
Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
The Loan Team is easy to contact and responds to all questions and calls.
Mr Kapil was outstanding throughout the entire home buying process!
I had a great experience working with Evan and Matthew. They made the whole process quick and easy. Everything went smoothly, and they were always professional and clear in their communication. I liked that they took the time to explain each step and made sure I understood what was happening. Even though another lender made a lot of promises, I chose to stay with Evan, Matthew, and Veterans United because their service was outstanding. I highly recommend them if you want excellent service.
The Loan Team was fabulous!!! They were professional, friendly, efficient, and patient. Janeanne worked with me through multiple homes until we found one that was the right fit. She is incredibly knowledgeable, quick to respond, and is an amazing communicator. Janeanne's experience and expertise was on display particularly when I was trying to understand some state law provisions and we were consulting with the legal team. She always made me feel like a valued part of the Veterans United family. I felt comfortable that she was always on top of the entire loan process. Danielle was similarly amazing. Although I didn't interact with her as much as Janeanne, that just goes to show their efficiency and skill. Janeanne set me up for success and Danielle helped us get across the finish line. Danielle's communications were also very clear, professional, and friendly and she was always quick to respond. From start to finish, I felt that I was in good hands and had confidence that we would close on time. Thank you!!!!
Very professional. VU had an offer my other two lenders could not beat! This is our first home. My fiancé and I are happy to start our family! #ProudVeteranHomeowner
I would definitely recommend the overall team made sure the process and the transitioning into our new house was smooth.
Everything was great! I can’t say enough great things about Brad, and Matt! They were great to work with, always there whenever we needed them, communicated well, and really set the bar high and the standard for their line of work! I would completely recommend that team, and would love to work with the both of them again on our next home!
A very helpful team
