This HAS to be THEE most wonderful experience I've ever had. Kris was VERY helpful since the beginning. There was NEVER a time I reached out that he didn't immediately answer. I was really apprehensive about this process but the anxiety quickly subsided. Kris was knowledgeable and patient with me and questions I thought were medial, he found the answer. Moving in to my new home is almost unreal because the process was SO simple and straight forward. I'm so grateful!
I had an excellent experience working with Veterans United throughout the home-buying process. The team was professional, responsive, and helpful from start to finish. They took the time to answer my questions, kept me informed throughout the process, and helped make purchasing my new home a smooth and positive experience. I truly appreciate the support and guidance I received and would highly recommend Veterans United to other veterans and service members looking to purchase a home.
Everyone at Veterans United was great from start to finish. Emmitt and Kara did a fantastic job getting our file together quickly and accurately. They were outstanding every step of the way!
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Above and beyond service, very personable and understanding. Alleviated a lot of home buying stress, each team member went above and beyond their part to make this process and my PCS as easy as possible. They get the right people for the job especially when it comes to the realtor team in the location you are going. Thank you again for making this process easy!
Overall I had a positive experience with Jonathan and Lora, they were able to help me get into the house I chose on schedule and I’m happy with the results. I would recommend working with them both.
Kris and his team were fine to work with.
⭐ 1 star — Deeply disappointing experienceVeterans United started with warm communication and reassuring promises, but as our closing progressed, we felt increasingly dismissed. Repeated delays, changing closing dates, and rising costs caused unnecessary stress, extra expenses, and lost PTO.My husband is a disabled veteran, and this process took a serious emotional toll on our family. We trusted the assurances that everything was ready, only to face more problems and uncertainty.We asked management to address our experience and cover our first mortgage payment. We still have no clear decision. Jonathan has responded, but those responses have not resulted in a resolution, and we have received no meaningful apology.They removed some fees, but in our view, those fees arose from problems they created themselves. That does not make up for the money, time, and peace of mind we lost.We were left feeling embarrassed and foolish for trusting them. We deserved clear communication, accountability, and respectful treatment. Based on our experience, I would not recommend Veterans United.
Response from Veterans United
Hi Sam,
I'm sorry your homebuying experience left you and your family feeling this way. I understand how upsetting it must have been to navigate changing closing dates, unexpected expenses, and uncertainty, especially when you were counting on things moving forward as planned. Buying a home should be an exciting milestone, and I'm sorry this process brought so much added stress instead.
I appreciate you sharing your concerns and recognize that you've already been in contact with our team. I know that doesn't take away from what you've experienced, but I want you to know your feedback is being taken seriously. I'd welcome the opportunity to continue the conversation and discuss your concerns further. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I loved working with you all but the closing could have gone smoother and it was the loan team. It was the lawyer VU hired. She messed up the numbers quite a bit. Maybe look at hiring lawyers more local to the actual closing.
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
Kaleb Long, Joe, Kate, and Britany were the best team I could have asked for purchasing my home. They worked tirelessly and got me to close in a little over a month. They also contacted me when interest rates became favorable which I felt was exceptional service. Thank you Kaleb and team!
Jamie and her team was amazing. They answered all of my questions and were a big help
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This is my second time using VU for the home buying process. The whole team made the process seamless and easy
Yes, I absolutely would!
Great experience
Mark and his team were fantastic. Answered all my questions. They responded quickly to my concerns and walked me through process steadily. Thank you!
I cannot thank the team at VU enough for helping me land such a beautiful home.
We were overseas and everyone went above and beyond to help us close! Not only did they make everything super easy for us and they were truly accommodating but they also helped us close early so we didnt have to stay in hotels! Great experience!
It was an amazing process and it went so fast!
