Jake was extremely helpful at every step !
The Team at Veterans United were a pleasure to work with. They were professional, and knowledgeable of any questions that I asked. The electronic system that they have in place worked really well so that the necessary documents needed for all imterested parties made the process a smooth transition.Overall, I am so happy to have chosen Veterans United to assist me with my home equity loan, and now I can enjoy the updates and features of my home.Thank you Veterans United.Angela Cumberlander
Excellent service. Dummy proof app. 10/10 happy w them!
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Alex and his team they are the best
You people couldn't even get my name right I sent you drivers lic gov I'd card and va I'd card and you still managed to louse it up even the check you sent me which was a day late had the wrong name on it if you people worked for me I'd fire the whole bunch
Response from Veterans United
Hey Wayne,
I’m really sorry we got your name wrong—not once, but multiple times. That’s such a basic thing to get right, especially after you sent in multiple forms of ID. I can see how that would feel incredibly careless and disrespectful, and I don’t blame you for being upset.
When mistakes like this happen, especially something as personal as your name, it undermines trust—and I hate that we gave you that kind of experience. The delay with your check just adds to the frustration, and I wish we’d handled things with more accuracy and urgency from the start.
If you're open to it, our Client Advocate team would appreciate the chance to talk with you and review what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please reach out anytime.
