I truly am grateful for all the help and patience and beyond that , finding what was best financially for me!
The team made it easier and more pleasant than buying a vehicle.
The entire process went great!
The appraiser was the absolute worst they sent out. They wouldn’t send someone else out since she took almost 3 weeks to get report back and our realtor agent ended up doing her work.
The loan company should have sent another appraiser out immediately.
Response from Veterans United
Hi Robert,
I’m very sorry to hear how frustrating this part of the process was for you. Waiting weeks for an appraisal report while trying to move forward with a home purchase can be incredibly stressful, especially when you felt like communication and follow-through were lacking along the way.
I understand why you were upset by the delays and by feeling like more should have been done to keep things moving. Purchasing a home already comes with enough pressure, and I’m sorry this experience added to it instead of making things easier.
I appreciate you sharing this feedback because situations like this deserve a closer look. I’d like the opportunity to learn more about what happened and review your concerns further with you directly. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Very difficult case. They stuck with us.
I didnt have the greatest credit after waiting for VA claims for 13 yrs, but we started working on it in September of 2022 and by December of 2022 we were ready to purchase. We found and closed on perfect house in March of 2023
From start to finish this was a very professional process, great communication the entire time and was able to flow well with the changes that had to be made
Everything is cool, the freezer isn’t working right lol
It was smooth and easy. Kollin and Abby did amazing helping us close early.
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Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!
The Veterans United team was excellent. It seems they may have done this a few times before. 😎 Thanks fellas.
Jeff Gordon and his team were amazing and they made everything easy to understand. I will definitely recommend them to anyone I know looking to buy a home!
