I was given a pre approval for enough to buy my new home even though I had my current home. My current home was closing one week after my home I was purchasing. Two days before closing I was given all clear and no problems with my closing on Friday. Thursday, I am told I can’t and I had to come up with 10,400 to close on my house. I had already spent 2400.00 on movers and my family was packed. I was told I had to wait till the following Friday when I closed on my old house. Well, this contradicted everything that had been relayed. I had to spend all my savings to keep my family on track and not lose money spent already for the move. These employees get paid to make Veterans home buying experience smooth, however this was ridiculous. These folks are nice, but they cost me money I had saved. I am just blessed I had enough to get my family moved.
Response from Veterans United
George, we're sorry to hear issues arose around your closing. Our Client Advocate team will look into your approval process to see if we could have prevented this from happening. We're grateful you took the time to provide this feedback so we can continually be working to better our service for Veterans.
I was very pleased to work with my agent, he was very good in helping me along the way.
Nicole and Dustin were both very knowledgeable and kept me informed throughout the entire process. They made this process stress free and full of excitement.
Everything was really good except for the fact I was promised 3000 for closing cost and instead it was around 2500 so I had to pay 4000 out of pocket for closing cost. Shouldn’t make a promise you can’t keep!
I've said this to all my soldiers and I stand by it. Veterans United makes home buying as stress free as possible and no one wants a stressful experience purchasing a home.
One of the best decisions we ever made, Veterans United Got You Covered!!!
I would like to say if a veteran is out there and may be reading this and follows the instructions, he's doing well. Veterans United will work with you and go over and beyond the call of duty to help in any kind of way to make sure that your loan goes through. I would recommend her anytime. Thank you!
Helpful pleasant and patient. they made it a smooth and surprisingly easy transaction.