Jacob and his team were so communicative, caring, professional, and friendly. They weren’t just text messages and emails. They talked about their families and life in conversation making business feel less business like and it was greatly appreciated. I highly recommend Jacob and his team for anyone’s current and future assistance with their current loans or future loans. Thank you Veterans United!
Alberto is the best. He is patient and thorough. He did our original loan paperwork and our refinance. We highly recommend him and his team!
This process has always been intimidating to me. But Veterans United, specifically Matt Lucas and his team has made this about as painless and easy as I can imagine. I am now on my third house and second refinance. They are constantly making improvements, and the process has been easier ever time I have undergone the process. This team is caring, responsive, and informative. Thanks so much!
Always a pleasure!! Amazing team
Harley Bradley and her team, to include Dennis Hill, made it such an easy process. I've trusted our Veterans United team to enable me to achieve all my mortgage goals.
Software was easy to use, but it always comes down to the people....everyone that I dealt with was amazing and answered all of my questions quickly.
Very poorly explained the amount of loan after closing costs
Response from Veterans United
Hi Charles,
Thanks for sharing this. I’m really sorry the final loan amount and how closing costs impacted it weren’t explained clearly. That’s the kind of information that should be laid out in plain terms, especially when you’re making such a big financial decision. You shouldn't be left guessing or trying to piece it together on your own. I know how important transparency is during the loan process, and I hate that we fell short there.
Feel free to reach out anytime at 1-800-212-5200 or email me at ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST, and I’ll make sure your concerns are heard.
Service is great and timely
My original loan officer was not very proactive had to constantly reach him he was finally pushed to the side. The escrow group chosen by Veterans United is horrible I was told to get a payoff through the 20th but my debts were mailed out by standard mail causing me to pay more on interest
Kyle and everyone at Veterans United provided awesome service. The whole process went very quickly and smoothly. I love the "to-do's" whenever they need documentation or information. Sometimes playing phone tag can be difficult and you have to wait for information. But with Veterans United it is all on the website and it is very easy to navigate.
