There was only one person on the team taking care of me who was very hard to get a hold of. I had left messages a couple of times without a phone call back. I had to just keep calling.
If you are a veteran and want to purchase a house, you really need to contact Veterans United. You can't even begin to understand how simple they make it for you. This is not complicated. They will walk you through everything. They respond to emails and phone calls incredibly quick, and they are really nice people to work with. Look, us veterans have earned the right to buy a house. I promise you, the people at Veterans United will bend over backwards for you! They did for me. And at 70, I have my first house! I was a grunt in the Army, but what the heck: Semper Fi! (always faithful).
Thank you all so much! We’re very happy in our new home.
Adam was outstanding, he was brought into the process half way through and always answered my questions. He never made is feel anything other than the most important people he was dealing with.
I have a lot of friends in the military, after 17 years, If I see someone who needs a mortgage, I’ll send them to Carl !
Overall, it was a positive experience, but call/text often for updates, and coordinate with your realtor to work with them. The timeline from pre-approval to close wasn’t entirely clear, so stay on top of that, and always text or e-mail with questions, as that’s the fastest way to get a response.
VU made the stress of home buying so much easier.
Working with Veterans United was a great experience for us. They took me from needing help with my credit score to owning a new home! Absolutely recommend!
Very knowledgeable and helpful when we ran into a snag, they verified everything was good and that closing occurred on time. Excellent service and excellent timing with responses
Overall excellent service. The only thing we have is that we are more phone conversation people. Specially with our fast pace life style with one working night shift one on days and a child. Phone calls are needed so clarity is received to get documents back soon as possible. As we strive to provide all information within a couple hours of being asked for it. We will recommend veteran United