Kollin, Derick and Josh were extremely helpful. It was a very pleasant experience during a time that was so stressful. I always had questions but Kollin and Derrik were happy to answer them and ease my worries! They never made me feel bad for asking questions and even if they were questions I may have asked several times they still answered them without making me feel bad about it. I feel like a friendship was formed with this team!
Always called to ask how I was doing. No complaints.
When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
Veterans united and our entire team made it a very simple process from the credit counselor all the way to closing was made easier by the teams hard work and dedication
So I want to say thank you to everyone that helped. I did run into an issue during closing that denied my loan due to an issue in underwriting. Chris was able to get it fixed however and everything worked out. I understand issues happen and people make mistake. So I would recommend you to other veterans because in the end everyone worked to make sure things were fixed. So thank you!
My team from Veterans United have been wonderful they have helped me tremendously, they answered every single question I had. They are very knowledgeable; helpful, caring,thoughtful,and very professional and supportive thur the whole process
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
It seemed like things came up on Friday and we couldn't get ahold of anyone who could help until Monday. The team didn't like answering calls or responding to messages.v
Response from Veterans United
Hi Mark
I’m sorry it was hard to reach someone when you needed help. I know how stressful it can feel when things come up late in the week and you’re left waiting through the weekend for answers. That’s never the experience we want for anyone we work with.
Our team is in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time, but we’d really like to look into what happened so we can see if there’s a way to improve how we communicate in situations like yours. When you have a moment, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com so we can talk through this directly.
This is my 3rd VA loan, not counting refinance. I've done a previous conventional loan and conventional construction loan. This is, by far the best option experience ever! Tyler Oakley and his team are the best I've ever worked with. Extremely proficient and efficient and they made this is totally painless experience. It looks as very fast from eligibility to closing. For any Veteran, there's no standard higher than what was set during this transaction. For any 1st time Veteran home buyer, this will be the standard to weigh all others against. I would l use Veterans United again if the opportunity arises. When duty called, they answered!!!
Before my loan was even finalized I referred a friend to this company. This company is beyond professional and work their hardest and fastest to get you what you need.
The team from Veterans United were fabulous. Everything went fast and the team was on top of everything during the entire process. This was by far the. Easiest purchase of a home i have ever made. Thank you Amy for all your hard work, you are the greatest.
I had an amazing experience with Veterans United and woild highly recommended them to any veteran looking to buy a home
Was totally a huge help. And great guidance through the whole process. Would totally recommend for all veterans
Our experience with Veterans United has been nothing short of amazing. From start to finish, the process was smooth, transparent, and far quicker than we ever imagined. Every single person we interacted with treated us with kindness, respect, and professionalism. What could have been a stressful journey became something exciting and empowering thanks to this incredible team. We truly felt supported every step of the way
I want to bring attention especially to Bailey Ganz, as well as the rest of the team that worked with me. Bailey was the #1 help and person I worked with. Super nice, caring, and helpful. My wife and I feel like we were taken care of out of the gate. 10 out of 10 service.
