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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

188,497

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
140,717
4
37,934
3
6,271
2
1,934
1
1,641

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Showing all 213 Army service member reviews from Wyoming

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5 out of 5 Stars
Would Recommend

It was a process but easy.

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Loan Officer: Juliana Eckles

NMLS# 1126762

5 out of 5 Stars
Would Recommend

Was concerned about signing given the fact that Fed was talking about reducing rates further very soon in light of the plummeting stock market but was assured that, should that happen soon, perhaps we could do this again without the burden of closing costs. Is this still true? It appears Fed will be substantially reducing rates again soon.

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Landis

NMLS# 910611

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

The people that worked with me at Veterans United Home Loan are the professionals you'll want to work with. I'm a retired Emergency Dept. Nurse and live on a fixed income. I had never used my V.A. for home buying before and had no idea what to expect. The people at Veterans United knew what questions to ask and how to make my dream come true. Thank You all that made my dream a reality!

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

Thanks for everything. I love you guys

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

I had just returned home from Afghanistan and my life was a little bit hectic. Dan and Bri did an outstanding job guiding me through the process. I had always been afraid to buy a home, since I had heard the process can sometimes be a nightmare. Not the case with Veterans United. Thank you guys so much!

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Veterans United were so good to work with on my refinance and even gave me a lower rate than originally quoted. They kept me apprised of all of the requirements and if there was anything pending so I could get it done ASAP and not when I got home and noticed something was pending. They gave me the best rate than any other lender. They were so easy to work with

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend

Veterans United worked very hard to get us in to the house that we had chosen.We greatly appreciate all of their hard work and are extremely happy with our new home thank you everyone.We also Enjoyed the personalized glasses to celebrate our new home.We were living in tent while we were looking for a home . And veterans United worked very quickly to get us out of the tent And into our new home before Christmas we thank everyone so very much for all of their hard work.

Loan Officer: Johnna Dunlap

NMLS# 1102695

1.5 out of 5 Stars

I call for questions, cant reach, leave a message, three times with agent, three times with loan agent, I then called operator asked to speak with someone who can help, she asked who did I want to speak with, she said he is at his desk.

Response from Veterans United

Phillip, thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is available to speak with you for help improving our service for future customers.

5 out of 5 Stars
Would Recommend

From Lighthouse to closing, Veterans United made the process easy to navigate with minimal stress.

Loan Officer: Ryan Williams

NMLS# 1718322

4 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Very efficient and responsive it was effortless on my part during the loan process.

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Loan Officer: Denise Stroud

NMLS# 1136506

4.5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Loan Officer: Cooper Allen

NMLS# 170363

5 out of 5 Stars
Would Recommend

Our loan specialist was Ryan, he was very professional and did not hesitate to explain the process and any questions I may have had. He was positive and professional. Ryan should be commended for his knowledge and willingness to go above and beyond to deliver excellence in service.The entire process had me really frustrated at times ready to throw in the towel, but Ryan kept things on tract for us. The deal would not have closed had it not been for him. My deepest sincere thank you to Ryan and the VU Team. If you are lucky enough to get Ryan, and do your “to do list” quickly and upload what they ask, things will go smooth.

Loan Officer: Ryan Williams

NMLS# 1718322

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Great way to get the right financing for your home!

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Veterans United is the way to go if you need to finance a new home or refinance like I did. They have very good videos to help you through the process as well as helpful teams of people. You won't regret using Veterans United.

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

First class. The service and ease of the loan process was superb. VU online system for submitting documents is so easy and fast I was amazed. Juliana and her team were on top of every step and always available to help and answer questions. I recommend VU to every veteran looking for a mortgage Co.

Loan Officer: Juliana Eckles

NMLS# 1126762

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

3.5 out of 5 Stars

We bought our home a few years ago and the buying process was great, using the same loan specialist. We refinanced through Veterans United because of how well our previous loan went.This time the same loan specialist made the process absolutely awful. Most times it took him days to answer our questions, if at all. Often he might answer one question and avoid the rest, or totally not respond to our questions, but send some other info, or ask us questions. I haven't put his name in this review because I don't feel it's appropriate. I hope his superiors read the survey and discuss with him the issues. What has changed that he went from being a great loan specialist to not giving a hoot about his clients is a question that needs to be addressed. We were told it would take 30-45 days, it took over 3 months!

Loan Officer: Kevin Webster

NMLS# 996824

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See all 188,497 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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