Veterans United worked very hard to get us in to the house that we had chosen.We greatly appreciate all of their hard work and are extremely happy with our new home thank you everyone.We also Enjoyed the personalized glasses to celebrate our new home.We were living in tent while we were looking for a home . And veterans United worked very quickly to get us out of the tent And into our new home before Christmas we thank everyone so very much for all of their hard work.
I call for questions, cant reach, leave a message, three times with agent, three times with loan agent, I then called operator asked to speak with someone who can help, she asked who did I want to speak with, she said he is at his desk.
Response from Veterans United
Phillip, thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is available to speak with you for help improving our service for future customers.
From Lighthouse to closing, Veterans United made the process easy to navigate with minimal stress.
Very efficient and responsive it was effortless on my part during the loan process.
Our loan specialist was Ryan, he was very professional and did not hesitate to explain the process and any questions I may have had. He was positive and professional. Ryan should be commended for his knowledge and willingness to go above and beyond to deliver excellence in service.The entire process had me really frustrated at times ready to throw in the towel, but Ryan kept things on tract for us. The deal would not have closed had it not been for him. My deepest sincere thank you to Ryan and the VU Team. If you are lucky enough to get Ryan, and do your “to do list” quickly and upload what they ask, things will go smooth.
Great way to get the right financing for your home!
Veterans United is the way to go if you need to finance a new home or refinance like I did. They have very good videos to help you through the process as well as helpful teams of people. You won't regret using Veterans United.
First class. The service and ease of the loan process was superb. VU online system for submitting documents is so easy and fast I was amazed. Juliana and her team were on top of every step and always available to help and answer questions. I recommend VU to every veteran looking for a mortgage Co.
We bought our home a few years ago and the buying process was great, using the same loan specialist. We refinanced through Veterans United because of how well our previous loan went.This time the same loan specialist made the process absolutely awful. Most times it took him days to answer our questions, if at all. Often he might answer one question and avoid the rest, or totally not respond to our questions, but send some other info, or ask us questions. I haven't put his name in this review because I don't feel it's appropriate. I hope his superiors read the survey and discuss with him the issues. What has changed that he went from being a great loan specialist to not giving a hoot about his clients is a question that needs to be addressed. We were told it would take 30-45 days, it took over 3 months!
Everybody was so good to work with, helped us with anything we needed.
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3rd Home I have purchased in my lifetime. The most positive home buying experience ever. Highly recommend Veteran’s United.
Great experience and very helpful. Highly recommended.