Every question answered, the best place getting what you need done!
This was, unfortunately, a very frustrating experience for a nearly $500,000 transaction.I initially connected with Jeremy months before purchasing and specifically reached back out once we unexpectedly went under contract. I was told my realtor would be reaching out, but over 30 days passed without Jeremy and my realtor ever connecting, and I only discovered that myself after proactively checking in with my agent. At that point, we were within days of potentially losing our financing contingency and risking a $10,000 earnest deposit. I ended up coordinating communication between the parties myself just to keep the transaction moving.Communication throughout the process was consistently poor. Questions were often answered with only a few words and little to no explanation, which forced me to independently verify numbers, timelines, and next steps throughout the transaction. Important information that should have been communicated proactively repeatedly had to be requested multiple times.In the final days before closing, we received multiple revised Closing Disclosures at once with changing numbers and no explanation regarding which version was final. We also had to repeatedly ask for basic closing information, including instructions for how funds needed to be delivered, despite closing being only days away.At closing, there were also issues with incorrectly dated and notarized documents that required last-minute correction in order for funding to proceed.The loan ultimately closed, but the overall process was disorganized, reactive, and far more stressful than it should have been. For a transaction of this size, I expected significantly stronger communication, coordination, and professionalism.
100% professional n honest.
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Evan and team where great. Had two other companies said they could not do it. Veterans United got it done. Thanks so much
Everyone on the team was fantastic. Extremely helpful, knowledgeable and timely with helping us purchase our first home.
Laura was amazing throughout the process and her supportive can do attitude was memorable. This process was nerve racking but working with this team eased all of our concerns and then some.
Tony and his team were great and made the process very easy
Holly work with us to get our best options and kept us informed.
As a first time buyer, the amount of support I received was well above my expectations, especially with Blake and his team. VU staff was extremely helpful and quick to give guidance in the buying process. The staff that supported me was very accommodating and understanding. They were always available, day and night, and throughout the weekends. VU definitely set the bar very high and would recommend this to any of my fellow veterans and friends. VU never gave me any reason to disappoint. I can't express the amount of gratitude they deserve. Thank you to all!
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Charles was very responsive and helpful through the process. 10/10 would work with again!
Andy was the best I dealt with in years! Always available and clear in his direction and explanations. Would definitely use his services again. Thanks Andy!
Yall did great! Made it so easy on me and my wife. Yall handles all the hard/stressful stuff for us!!
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Experience first-hand why 368,201 homeowners give us a perfect score!
Kept me informed and answered all my concerns and questioms.
Exceptional service. I would highly recommend them. The team was professional and pleasant
Great experience.
Alice S. There are not enough words! I cannot stress enough how incredibly lucky we feel that we had Alice as our loan officer. She worked so quickly, transparently, and all while remaining so kind and dedicated to our home search. We’re living in the home of our dreams right now and Alice had such a big part to play in that. You’re the best, Alice!!!
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
