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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,160

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,705
4
13,780
3
2,040
2
932
1
703

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5 out of 5 Stars
Would Recommend

Joe Peterson and Markita Rosenberg provided exceptional customer service. Communication was consistent, access was fantastic and they always promptly returned my calls and emails.

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend

Loan Officer: Ty Reece

NMLS# 1698020

2.5 out of 5 Stars

The first part of the loan went well, the lender was responsive and helpful. Then towards the end of the transaction we were continually lied to, received no communications and then when our payoffs were disbursed incorrectly the response was "Oops, I made a mistake and take full responsibility" but that was not true because we were the ones who have had to pay the differences which have amounted to almost $1000 more out of our pockets. The lender & his team were not available at the time of the signing when we found out the papers were wrong and the response that we received to the message left was "I'm out to dinner with my family" Poor follow up and we have documented proof of lies that he told us. Besides blaming title for the mess up that caused us not to sign on time, which was not true as we were in contact with our title agent ourselves. Not to mention that when we asked to sign at a local title office he told us that we had to have a mobile notary as the title company was out of state but when my wife contacted a representative that she knows here in the valley they were happy to let us sign at their office. This is unfortunate as until all this happened at the end we were mostly happy with the way that Jason had helped us.

Response from Veterans United

Brian, it is important to us that we work hard to provide excellent service and we realize that the home buying process thrives on consistent leadership. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Abney

NMLS# 202563

4 out of 5 Stars
Would Recommend

last minute details were nerve racking

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

Loan Officer: Brennan VanMatre

NMLS# 1117857

5 out of 5 Stars
Would Recommend

Production Manager: Scott Ratliff

NMLS# 976418

4.5 out of 5 Stars
Would Recommend

Loan Officer: Whitney Brown

NMLS# 1122765

4 out of 5 Stars
Would Recommend

Loan Officer: Brittany Gladish

NMLS# 1072202

4.5 out of 5 Stars
Would Recommend

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

I STRONGLY RECOMMEND VETERENS UNTITED. MORE THEN ANYTHIN. DAMIEN LANCE AND MISS CRYSTAL. I left freedom mortgage for a reason and found VETERENS UNITED through my inlaws thank God.

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Loan Officer: Danny Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

They were very professional, polite helpful during the whole process.

Loan Officer: Forest Nenninger

NMLS# 1284729

4.5 out of 5 Stars
Would Recommend

Rachel was great to work with always quick to answering my many questions.

Loan Officer: Nathan Corley

NMLS# 1113688

4.5 out of 5 Stars
Would Recommend

They kept me completely informed and they were always available.

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Sean was great!

Loan Officer: Zach Gunter

NMLS# 99066

4 out of 5 Stars
Would Recommend

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend

Excellent communication and follow up!

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Walker

NMLS# 1122751

5 out of 5 Stars
Would Recommend

This team worked hard at getting my loan application approved,

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Quick response time

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

Fantastic and very personal service.

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

Nani has been very productive and responsive on all my emails and inquiries. Very satisfied

Production Manager: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

Dave was very helpful

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins

NMLS# 384700

4.5 out of 5 Stars
Would Recommend

Branch Manager: Alice Schneider

NMLS# 252027

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See all 124,160 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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