This was my second home buying with veterans united. My first home was a relatively painless process. My second home less so. A third opportunity may not be given based off of this past experience.
Response from Veterans United
Michael, thank you for providing your open and honest feedback. We appreciate you letting us know how you felt about the experience. One of our Client Advocate team members has spoken with you but also remains available to discuss your comments and learn what may have caused you to feel this way. It is our goal to provide consistent and personable communication to everyone we serve. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
Good company with good rates and personnel.
The only issues I encountered during this process were during underwriting and were USCG specific. There were certain documents required that the USCG does not provide, and are DOD specific. Once I brought up these issues, it took some time but they were resolved. Thanks!
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Thanks for making the process as smooth as possible!
Thank you, I am now a huge VU fan!
Veterans United helped make quick and easy work of my very first home purchase. They were response, answered my questions about anything and everything as it pertained to my loan. If they had the ability to help make things easier on me, they would take care of certain tasks for me if they could. Would 10/10 recommend
Buying out of state is always stressful, ourooan team and real estate agent made this much easier than it could have been.
Outstanding experience throughout the process. Very attentive and knowledgeable staff that made every step easy and enjoyable.
This was the smoothest refinance I have ever had-this company is great to work with and I would highly recommend!