Thank you to everyone at VU. I know in the chaos of yesterday, I forgot to thank the team, but you all are awesome!
Fantastic experience, everyone was so responsive and communicative. Made the process as simple and smooth as possible. HIGHLY recommend!
Any veteran, not using that veterans united for their home loan is definitely missing out! Easy process, Great people, and just the best customer service I've ever seen!
Very thankful to everyone who has worked on my team helping to get us to the point of closing on our new home! Had lots of needs and they jumped through every hoop I sent their way while I was deployed!
I didn’t have issues with Hayden but I think the underwriters dropped the ball. 8 days prior to closing, I requested to move the closing date up 24hrs. We were good to go. 48 hours prior to closing, underwriters decided a signed doc was not good enough. In the end, I had to pay for an extra night in a hotel and a babysitter for an additional 24 hrs. The document the underwriters had for 5 weeks. No need to have waited until the end to have us resign the doc. Hayden was transparent but someone dropped the ball.
Response from Veterans United
Randi, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
The whole team was great, very helpful always there to be of great support and service for the client.
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This is second time we have used Veterans United and they have great customer service! Very professional staff and will answer any questions you have! They always keep you informed!
I really didn't know what to expect from the first initial contact with Veterans United and I truly was hoping I had not made a mistake. But, immediately Cody and Corey were so knowledgeable and patient, explaining each step thoroughly. During this process which was super easy, my mother passed and my team just seemed to know what I needed and when. From phone calls to text messages and emails and the occasional post office mail to the gifts!! The American Flag!! Bird feeders and just the weekend calls or texts to just check on me, to see if I had any new questions or if it was anything at all they could do for me!! I just fell in love with everyone on my team. All of them were the best. Including the local real estate agent that Veterans United put me in contact with. I consider them all professionals but also my new friends. I would certainly recommend Veterans United to everyone!! Thank you Veterans UnitedTeam!
