Veterans united is well organized and is a very informative company. The videos and my loan officer were beyond helpful, and answered all my questions and kept me in the loop the whole time.
There was an amazing lack of communication from Josh and his team. I also feel like a lot of things were left to the last second and became an emergency when there was no need for this to happen.
Response from Veterans United
We appreciate the feedback Adam. We understand that a lack of communication can cause additional stress during your loan process. This information will help us ensure that other Veterans in the future do not have a similar experience. A member of our Client Advocate team has left you a message for any additional details. Thank you again.
Very responsive to questions. The whole experience involves a lot of paperwork review and their document review/sign system is fantastic!
Justine was great and she responded to our needs fairly quickly. I am impressed with her response time and readiness to help our family. she is amazing
With both ends of a phone call with a very bad cell signal on our end, the Loan Officer stayed patient, and worked with us with calm, friendly disposition.
Great help and I appreciate everything you all did. Thank you so much!
I have heard so many horror stories about VA loans taking long and being complicated. I was so impressed with Jonathan and Codi both. Everything went smoothly and we closed on time.
I found everyone connected with my loan, especially Andrea and Kayla, so efficient, patient, and friendly. When this whole process can seem so overwhelming, Andrea and Kayla made me feel very comfortable and confident. I appreciate all they work they did for me.
I'm not so sure if it was so much about the loan company than the people representing it. I will say that we were treated with respect every step of the way.
Very supportive from day one. Can not express our appreciation enough for our team, Craig - Ian and Rain. Can not believe we actually closed in less than 45 days.. Thank you all so much for everything you've done for us..Bill & Kandy Schaefer - US Coast Guard Veteran
Jeff and his team was fantastic.
Very impressed with both Bryant and Derek helping us close in 30 days! These two deserve raises!!!
See part 3. This question does not offer a neutral answer.