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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families


Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

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Showing all 6 Coast Guard service member refinance loan reviews from Tennessee

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Erica Haynes

NMLS# 1699489

5 out of 5 Stars
Would Recommend

I would unhesitatingly recommend Veterans United Home Loans.

Loan Officer: Marie Houchen

NMLS# 310760

3 out of 5 Stars

Although I was very pleased with my loan specialist I was frustrated once the loan went to underwriting. We had provided all the information requested in a timely manner but they continued to ask for more and more information and the loan was delayed because of their requests from our home owner's insurance company. The underwriters seemed to have some requirements that were way beyond necessary for a loan that was well below the appraisal value of our house. I understand that some of this is because it was a VA Loan but it was still frustrating when we had met all the conditions. If I were to recommend Veteran's United to others I would brag on the specialist but warn others to expect delays with underwriting.

Response from Veterans United

On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Gregory, we value your patience and commitment in sticking with your loan specialist. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.

5 out of 5 Stars
Would Recommend


Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend

Great experience with Veterans United! Very smooth and painless transaction. Enjoyed working with Katie Hayes as she walked me through every step and was my go-to for any questions. She always answered my calls and emails immediately. Top notch service!

Loan Officer: Katie Hayes

NMLS# 943102

4.5 out of 5 Stars
Would Recommend

Veterans United was patient, professional and thorough

Loan Officer: Brandon Crites

NMLS# 873136

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See all 218,528 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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