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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

172,485

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
127,698
4
35,532
3
5,896
2
1,823
1
1,536

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5 out of 5 Stars
Would Recommend

sam & his team been great ,took care of every thing to make it very easy . no problems thank you carl & diane ricciardone

Loan Officer: Samuel Yoo

NMLS# 149705

4.5 out of 5 Stars
Would Recommend

Loan Officer: Corey Nichols

NMLS# 1483214

5 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend

Great Experience!!
Brent Schultz and his team were Outstanding, Professional and always available to answer any questions through-out the process.

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend
Photo submission from Roberto S.

As a first time buyer, Kollin King was very professional and helped explain terms and guide me through the entire house buying process. I do recommend him to other house buyers and new first time buyers.

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

This process was very simple and easy

Loan Officer: Matthew Istwan

NMLS# 1565050

4.5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

I really enjoyed working with Presley Vaughan. She was ALWAYS extremely friendly and professional. I wish only another member of the team was more reliable. We did experience some issue with Sara Price, an example would be forgetting submitting our application to underwriting, not reviewing our paperwork unless I call to follow up, when I speak to her on the phone she is rushing to finish the conversation and hang up. The last day before closing was a complete disaster but we closed anyway, so in the end, we are extremely happy.

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
Would Recommend

Really great to upload documents in a secure manner online. My only feedback is that with interest rates being so volatile, VU needs to have an option for borrowers to adjust their locked interest rate to a lower rate if the interest rates decrease prior to closing. We could have walked away and started the process over again and received a 3.125 % vs the 3.25% we settled with. Hope you make some changes as a result of this feedback.

Loan Officer: Nani Serrao

NMLS# 1422779

5 out of 5 Stars
Would Recommend

Put the ball in their court and they will do what they have to do for you and your family. I only wish I had found them years ago. I really am pleased with the outcome and what my note is for my new house. Veterans United will work with you the best they can and I can attest to that.

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend

Loan Officer: Steven Staszcuk

NMLS# 42811

4 out of 5 Stars
Would Recommend

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Mark and his team were outstanding during my initial loan and then during my refinance. Communications were great and I felt everything was explained to me in a direct and timely manner! Would absolutely recommend!

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend

I recommend you to everyone.

Production Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend
Photo submission from Landon E.

Jodi was incredible and helped us every step of the way. I cannot say enough about the amazing customer service we received! Jodi and Kat were available at any time of the day we needed to ask them questions, and always had an answer for everything. They made the VA loan process so simple and easy! Will definitely be recommending our loan team to other families!

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

Loan Officer: Nicole Viar

NMLS# 1190796

5 out of 5 Stars
Would Recommend

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

We had a great experience with Veterans United and highly recommend Steve Hopper. We were nervous first time home buyers with a million questions and he patiently explained it all to us. Steve was professional, patient, kind and knowledgeable. We’re very thankful we got him as our agent.

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend

Thank you, I am now a huge VU fan!

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Kelley

NMLS# 976450

5 out of 5 Stars
Would Recommend

My experience with my loan team was outstanding. They keep me posted on all parts of the loan process and explained everything in great detail. The “ to do list “ is a wonderful tool. Mr. Tim Killday and Mr. Tanner Smith, was so professional and at the same time. It felt like I’ve known you team for years. The communication was phenomenal and it keep me relaxed. I have been telling all veterans and family members about the customer service. My experience with Veterans United leaves me with goosebumps, each and every time I speak about the loan process. Thank you so much. I’m a Veterans United member for life.

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
Photo submission from Donald R.

Brothers and Sisters the people at. Veterans United are there for, always there to answer your questions. Top company. With great people. If you want a home of your own, this is the right place. Thanks to all of you for making this happen, wonderful job! Thanks Don

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

My experience with Veterans United was very positive. VU is quick, courteous, professional, and they know their craft! Expect to be escorted through the home buying experience by a seasoned professional!

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

We closed on our dream home, a new build on Friday. A special thanks to Mark, Megan and our Veterans United team. They were responsive to any and all questions. Walked us through the process, and made the stressful moments less stressful. Professional, knowledgeable and sincere. They genuinely seemed to understand our needs, concerns and care about us as home buyers. We definitely would use VU again and highly recommend to others.

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
Would Recommend

In the past we have worked with other mortgage brokers, bank loan specialists and other lenders but Veterans United personnel treated us with kindness and patience throughout the process. They were there every step of the way from the start until the successful conclusion.

Loan Officer: Douglas Brady

NMLS# 863095

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Matt and his team were professional, helpful, and always quick to respond when I had questions or concerns. They made me feel at ease through the whole process, even when I was stressed! I would recommend them a million times over. By far the best home buying experience I could have ever hoped for!

Loan Officer: Matthew Lucas

NMLS# 1027457

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See all 172,485 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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