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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

223,726

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
168,834
4
43,600
3
7,132
2
2,247
1
1,913

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4.5 out of 5 Stars
Would Recommend

Sometimes there were inaccuracy in documents on the portal and we had to connect with Taylor our mortgage coordinator to rectify. Attention to detail is important so perhaps some additional oversight or training is needed.

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Need all departments to communicate better in the future.

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend

Loan Officer: Faren Birthisel

NMLS# 1939349

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ty Reece

NMLS# 1698020

4 out of 5 Stars
Would Recommend

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend
Photo submission from Ernest J.

Chris Hill and Adrienne Smith did an outstanding job! They kept me in the loop of everything going on. They responded very quickly to my requests. This was one of the most pleasant experiences I have had with a VA Loan. These guys are the creme de la creme in processing loans for veterans—no need to look anywhere else for a loan when you have the best.

Loan Officer: Chris Hill

NMLS# 868934

4 out of 5 Stars
Would Recommend

Again, overall a good experience but would have liked better communication in regards to closing. And better communication between lender, attorney, and realtor.

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Landis

NMLS# 910611

4 out of 5 Stars
Would Recommend

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend

Loan Officer: Fahad Abdul

NMLS# 1752836

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5 out of 5 Stars
Would Recommend

Always ask for Sam Yoo , for the best service

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Nicole Heislen

NMLS# 1469125

5 out of 5 Stars
Would Recommend

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend
Photo submission from Colin S.

John Parker is exceptionally knowledgeable, he is quick to respond and was extremely helpful through the entire process. This is my second home loan he has helped me with. John is the absolute best.

Loan Officer: John Parker

NMLS# 996540

4 out of 5 Stars
Would Recommend

Loan Officer: Shane Bratkowski

NMLS# 1894207

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron McMahon

NMLS# 1884782

4.5 out of 5 Stars
Would Recommend

Loan Officer: Scott Beasley

NMLS# 1249858

1 out of 5 Stars

I would not recommend Veterans United to any vets looking to purchase. My attorney warned me and I chose not to listen, I wish I had!! The flow of information was atrociously poor at times, which make a stressful situation even more stressful!! There were some bright spots in the loan process timeline, but those were unfortunately overshadowed by the numerous grey clouds that frequently popped up through the process.

Response from Veterans United

Marcal, Thank you for this feedback! Your comments have helped us consider ways to influence third parties and help them improve communication with one another. We are grateful for your business and we look forward to serving you in the future.

4 out of 5 Stars
Would Recommend

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

John and Bobby always professional courteous and very patient and understanding I will recommend them and Veterans United in a heartbeat

Loan Officer : Jon Williams

NMLS# 1862561

3 out of 5 Stars

Veterans United made our dreams of owning a home come true! We called them with a vision, and within two months, we received keys to our very first home! My advice to veteran homebuyers is that if you are buying your first home or have no experience purchasing a home, make sure you ask for a loan specialist and a real estate agent who will "hold your hand," so to speak. There are a lot of things you might not understand or realize throughout the process, and you really want to work with a team that is sensitive to the needs of first-time home buyers. Good luck on your journey!

Response from Veterans United

Justin, We are pleased to learn that you have closed on your home! Thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future. Thank you again for your service to our country.

5 out of 5 Stars
Would Recommend

Loan Officer: Monica Casteel

NMLS# 1933974

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend
Photo submission from Aaron B.

Great person to work with what I was looking for in getting a house! Hunter was upfront, clear, and he always gave a full explanation on what I needed to know With the steps to become a homeowner. Can’t wait to move into my new home!

Loan Officer: Hunter Hukari

NMLS# 1215343

4 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend

VU is the way to go

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Tolster

NMLS# 420363

5 out of 5 Stars
Would Recommend

Loan Officer: Travis Ward

NMLS# 1287868

More Reviews

See all 223,726 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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