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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

210,549

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
158,519
4
41,335
3
6,784
2
2,115
1
1,796

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Showing all 126 Marine Corps service member refinance loan reviews from Arizona

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5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Would and have recommended Clay Rose. He is superb at what he does. Absolutely a pleasure to work with! Veterans United is a great company to do mortgage or refinance business with. My wife and I could not be happier with the process.

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

I wouldn’t trust anyone else with my home.

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Veterans United has financed both the purchase and refinance of our most recent home. There is no comparison to other lenders. The courtesy and professionalism displayed by this company is exceptional. We highly recommend!

Loan Officer: Ginny Young

NMLS# 187898

4 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Veterans United is very concerned about us veterans, and they will do everything to make buying a home easy for you.

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Joshua Schultz

NMLS# 896562

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5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

Thank You Ben and Lauren

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Champion

NMLS# 1102159

1 out of 5 Stars

Loan process was fine until we got to underwriting and title. New requirements seemed to come up every few days which delayed the closing as well as increasing closing costs. For example, lender was not aware there was a well on the property and required a well inspection (understandable circumstances). However, they could not tell us which water tests needed to be done. This was 2 weeks before closing, we had the well tested, had to expedite it (more out of pocket costs) and test for organisms as the lender could not identify the needs of the test. Despite the last-minute requirements, we were very proactive and meet all requirements upon notice.
Unfortunately, it seems they were doing their best to try and disqualify us from refinancing. For example, just before closing a requirement for getting documentation from Tesl,a our solar panel company, to provide documentation. My husband called Tesla and let them know what was needed and they provided the documents swiftly, of course at an additional fee. Whereas it took 3 days for underwriting to call and ask for the same documentation. It seemed like there was an invented delay at every whim. I will not go through this company again for finance or refinance. The only reason we stayed is because we had no other option, as closing took so long it would have been almost impossible to get another lender in time and at the rate we were looking for.
The point of the refinance was to get money out to upgrade our home. When we purchased our home in 2016 it took less than 4 weeks to close whereas with VU it took just over seven weeks. The whole process was very stressful and unnecessary.

Response from Veterans United

Enrique, Thank you for sending back this honest feedback on your loan. We do understand that the underwriting process can be at times very stressful and tedious. We would like to express that frustration by letting you know that our underwriting team is very knowledgeable and have to be very thorough. The team goes through all conditions and regulations to provide our clients with the best product for them. this ensures the client has a fantastic loan for the future. We thank you for your service and thank you for choosing Veterans United

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Great service and reliable

Loan Officer: John Sullivan

NMLS# 1098699

You're next!

Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.

Check My Eligibility →

5 out of 5 Stars
Would Recommend

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Great to work with! They made the entire process of buying and refinancing my home very easy and understandable. Straight shooters!

Loan Officer: Joel Gigler

NMLS# 983692

4 out of 5 Stars
Would Recommend

Loan Officer: Jim High

NMLS# 1434955

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Deiber

NMLS# 1698013

4 out of 5 Stars
Would Recommend

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Great website. The process was easy to understand. Any question I had was quickly answered. Great interest rate.

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend

The Refi only took less then 34 days Thank you

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Loan Officer: Jon Abernathy

NMLS# 49695

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