Justin was phenomenal and incredibly attentive and supportive throughout the process. Would highly recommend him to anybody!
The experience was wonderful. Jaime and his team were very professional, and really made the home buying experience less stressful.
When we contacted Veterans United the process was pleasant from getting our preapproval letter to closing on our new home. Everyone is very professional with the information and courtesy for any questions and concerns.
Kedric was absolutely outstanding throughout the entire mortgage process. He was professional, knowledgeable, responsive and always made sure I understood what was happening every step of the way. Buying a home can be stressful, but Kedric made the financing side feel easy and manageable.He was always available to answer questions, explain details and keep everything moving forward. I truly felt like he was looking out for my best interests and was personally invested in making sure everything went smoothly.I couldn’t have asked for a better mortgage lender. Kedric went above and beyond. I would highly recommend him to anyone looking to finance a home. He provided exceptional service from start to finish!Thank you Kedric!
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
The entire team made our dream home a reality. Tracy went above and beyond to make sure she helped us get the best deal we could, including a great rate. Dustin made sure he kept us in track which is super important when time is of essence. The rest of the team, made sure we had what we needed to make sure thr transition was as smooth as could be.
We first contacted Blake at VU home loans last November. He got an initial estimate together and was super helpful. We changed our minds because we had plans to move to Florida. He was still helpful and told us to contact him if we needed help securing a home loan in Florida. We decided to stay at our current home and wanted to do a refinance and he couldn’t have made it easier. It took around a month and we closed on our loan. Thanks so much Blake and team. We are so pleased with the whole experience.
Extremely efficient friendly fast to respond
You cost me money. It was all set up to have the closing cost in the buyers money and I was told the closing cost was $8000.00 so that left $2000.00 to get back to cover the appraisal and bug inspection and anything else that came up. I said earlier in the application time not to pay down the interest or points on the interest and but no they went and used $3000.00 to pay down the interest and there was another problem that had to be fixed to get the seller the right amount of money that they were to receive after all the problems and payment to lower my interest that made me have to pay $300.00 at closing and I was told that’s what I was getting back wrong! I didn’t bring my check book and that caused problems to fix real fast. You made my closing a real bad experience and the person closing didn't like it or the seller made things take longer and me look stupid because I didn’t know what was going on. The day before fixing application because they didn’t have the right amounts and changing my interest and said that I was still going to get $2000.00 back to cover some of the things I had to pay for. So o I am not happy.
Response from Veterans United
Hi Ricky,
I’m sorry your closing experience left you feeling frustrated and caught off guard. Buying a home is already a significant process, and I understand how upsetting it can be when the numbers and expectations you had going into closing don’t match what you encounter at the closing table.
I’d like the opportunity to take a closer look at your concerns, including the changes you described and the communication leading up to closing. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can learn more about what happened.
Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
This team worked diligently to have my property close on the expected closed date. During this transition they kept me in the loop and explained the entire process to me. I couldn't have asked for a better team because my job consist of takes up most of my time they understood what needed to be done for closing to be executed in a timely manner.
I I think my whole team. For making this happen for me. And I also Thank god.
Our prospects to refinance were very slim, and although it was a challenging case, Ashley helped us overcome every obstacle with transparency and dignity.
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I am very will please everything went great never had one thing go wrong the people were always very nice and helpful .
Carma and the rest of the team were so incredibly great and helpful!
Never missed a beat, top notch customer relations
Scott Montgomery (Loan Officer) and Jayde Gebhardt (Loan Coordinator) were absolutely great to work with. Despite some minor bumps, they worked diligently to ensure I got the house I wanted. I can’t thank them enough!
Thank you Allison Basnett and team for everything! We are so thankful for our new home.
Couldn’t recommend them more, I recommend them to everyone. The easiest and kindest people to work with.
Veterans United made the home buying process smooth, straightforward, and stress-free from start to finish. The entire team was professional, responsive, and always willing to answer questions whenever they came up. As a veteran, I appreciated how knowledgeable they were about VA loans and how they kept me informed throughout every step of the process. I would absolutely recommend Veterans United to any veteran looking to purchase a home. Outstanding service and support from beginning to end.
Tyler was incredible. He once again made this process easy and stress free. Give him a raise!!!
