Loan terms (interest rate and credit) beat any other we received and the terms were offered quickly.Communication with loan officer and processor was excellent.
The process was smooth through the entire process, I especially liked the online process and multiple methods of communications. overall very happy with veteran united home loans.
Shane Martin and Molly Winkle are the best. These loan specialist helped us complete our loan process step by step. They maintained a can do attitude at level. I truly appreciate the hard word and dedication from these two individuals. Veterans United should be very lucky to have quality employees as Shane and Molly.
Great experience with a great team that made my homeownership dream a reality!
Josh was extremely responsive and did an excellent job at keeping us up-to-date with the process.
Customer service, reachability of service reps was top notch. However, I did request more clarity on explaining some of the disclosure forms. For a first time buyer, many of these are not intuitive and I found myself in situations where I was catching things that looked like mistakes (and sometimes were) on these forms. I expect VU to be the experts so I was not pleased to have to catch minor discrepencies within some of the forms.
It was a long process, but our representatives were with us every step of the way!
Everything happened very fast ! Couldn't ask for anything better!
Very simple and easy to use. Mr. Chard explained a lot of things to me on how to best handle different aspects of the loan.