Great experience with a great team that made my homeownership dream a reality!
Josh was extremely responsive and did an excellent job at keeping us up-to-date with the process.
Customer service, reachability of service reps was top notch. However, I did request more clarity on explaining some of the disclosure forms. For a first time buyer, many of these are not intuitive and I found myself in situations where I was catching things that looked like mistakes (and sometimes were) on these forms. I expect VU to be the experts so I was not pleased to have to catch minor discrepencies within some of the forms.
It was a long process, but our representatives were with us every step of the way!
Everything happened very fast ! Couldn't ask for anything better!
Very simple and easy to use. Mr. Chard explained a lot of things to me on how to best handle different aspects of the loan.
Vary knowledgeable staff that all ways had a answer or got one for me
Great experience with great people made the process very quick and easy.
Seemed really dedicated in getting me approved for a home loan. I was less confident. But, they put me on a right path for success.
The loan officers were great, but underwriting was terrible and petty
I could have probably done better with the rate shopping it around, but you guys put it together fairly easily.