They were very professional and explained each step of the process clearly.
The entire Veterans United team was professional, courteous, and attentive to every aspect of this home purchase process. The attention to detail, availability and consistency was only match by positive attitudes and professionalism. I would highly recommend people to the refreshing experience.
Everyone was great and communicated well!
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
We are so thankful for Veterans United, it was a great way to enter the world of home buying with the help of a VA loan which can be extremely stressful otherwise. VU was able to make everything simple and pair us with the right people to help us navigate the process and be there for us every step of the way.
Misinformed and didn’t keep me updated on chnages. As a company you guys suck I have an open complain with the better business bureau. Also called up the VA working with them on a complaint against your company as well. One of the worse experiences of my life and I’ve been to Iraq.
Response from Veterans United
Hi Daniel,
I’m really sorry to hear how this experience made you feel—especially given everything you’ve already been through in your life and service. To hear that working with us felt like one of the worst experiences you’ve ever had is heartbreaking, and I want you to know we’re taking your words seriously.
You mentioned open complaints with both the BBB and the VA, and while I know those processes are already in motion, I’d still really appreciate the opportunity to hear from you directly and look into what went wrong on our end. Being misinformed and left in the dark during a home loan process isn’t acceptable—and it certainly isn’t the kind of care we strive to provide to the Veterans we serve.
If you're willing to talk more about your experience, I hope you’ll reach out. I can be reached directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, but you’re welcome to reach out anytime.
Terry and his team are the best at what they do. Customer Satisfaction is their goal. If any issues arise, they are on it immediately.Terry and his team really treat you like family! Keep helping Veterans realize their dreams!
The team was awesome. They made the process smooth and easy. They were very informative and helped us out a lot!
Excellent home buying experience through the beginning to the end of the purchase. The team worked well and I could not be happier with my decision to go with Veterans United.
Thanks for another wonderful experience, Veteran’s United is the best!
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Heidi and her team did a great job on my refinance. Everything went smooth and quick thank you very much.
If you do not have your CEO meet with Taylor Clark you are not in touch with your personal. I’ve met with all the competitors and Taylor and his team were easily the best !
They are great! Brendan was not only there for me he was on top of everything. He will make people move. I am honestly so grateful to them.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
Nah, yall know what you're doing and how to do it. It is my job to identify weaknesses in processes, procedures and operations and I have nothing to say here. Great job, thank you, next time I wont be so difficult but even with my limited schedule and availability, y'all did amazing or we wouldn't have crossed the finish line. Great job, thank you again.
Brad and Jake— team of the year. I’ve bought with VU in the past, and the experience was nice with no complaints, but Brad and Jake really elevated that experience! From their availability for questions, to their in depth knowledge, knowing they were backing me made me comfortable with the entire process. Even when my sellers were being “less than cooperative,” they were there to reassure me about the entire process and made themselves available to my agent and lawyer to help brainstorm solutions. I wish I could buy them a few rounds to thank them and celebrate!
