Ryan has been an excellent loan officer. He has gone above and beyond to make my home buying experience amazing. This is why I keep using your services.
Matt L is the best! Always attentive and helpful!
Can't say enough good things about VU. You guys made the process super simple and easy. Suzanne is the best!!!
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
If I could give an 11, I would. The whole team was extremely attentive throughout the entire process
Mary was great, warm & professional, she kept me in the loop every step of the way.
I had a really great experience working with Allison. From the beginning, she was super responsive, easy to talk to, and always made herself available whenever I had questions (which was a lot). She explained everything in a way that actually made sense and never made me feel overwhelmed during the process.What I appreciated most is how on top of everything she was. I never had to chase her for updates, and I always felt like she genuinely had my best interest in mind. Buying a home can be stressful, but she made it feel a lot smoother than I expected.I would 100% recommend Allison to anyone going through this process. She’s professional, reliable, and just really great to work with.
Brock Rohler did an amazing job was always there when I needed him . Answered all my questions , and make sure everything was in order . Brock is outstanding !
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The whole team did a outstanding job with help fixing my credit to getting everything cleaned up for a approval. I would highly recommend and will use you for a refinance in the future
Our team of Kohlie Browning, Nico Codemo and Steven Brockman were stellar from the start of our process through closing. Steven was our lead. Together with Kohlie and Nico, they were attentive and responsive at every step. We were informed and updated constantly, and the tools (MyPortal) for uploading and updating bona fides were simple and secure to use. I highly recommend Veterans United for anyone seeking a VA Loan, and am grateful for Steven's and his colleagues' efforts. Thanks and Semper Fi!
Terry and his team are the best at what they do. Customer Satisfaction is their goal. If any issues arise, they are on it immediately.Terry and his team really treat you like family! Keep helping Veterans realize their dreams!
Awesome as always
This is our second time working with VU and it was a wonderful experience just like the last time. Out loan officer and loan coordinator, Heidi and Annie, got us through our process for a refinance with absolutely zero friction and kept us updated every step of the way. They are absolutely fantastic and I cannot say enough positive things about them. If you are a veteran, you shouldn’t use any other mortgage company. Thank you VU!
The attention to detail and the understanding of my concerns were of the standard expected of professionals.
The whole experience was easy. Thank you Tracy ,Nicky and the whole team that helped me. you made this a great and easy experience. I would highly recommend them and Veterans United.
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Third time using veterans united smooth transaction every time thank you
This ranking isn't about anyone who helped me, this is about the companies app, issues that arose due to the company, and only company issues are what led to the rating
Response from Veterans United
Hi Glenn,
Thank you for taking the time to clarify that. I’m sorry for the frustration caused by issues with our app and company processes. I understand how problems on that side can impact the overall experience, even when the people you worked with did their best.
We take feedback like this seriously, and I’d appreciate the chance to learn more about what you ran into so we can share it with the right teams. If you’re open to connecting, our Client Advocate team would be glad to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
Absolutely amazing. The easiest part of the home buying process!
All want well for use
