Hey I gave you the low down above but if I could add anything it’s that the team cares. Veterans United made it their job to make my life easy!!
The experience I had with veterans united was very poor. I felt as if I was being taken advantage of and it was very difficult to get any straight answers out of my loan team. It was obvious to me that they didn't care about my personal experience and that I was just another number in the system. It wasn't until I threatened to change lender's that my team started to take me seriously and help me. I would not recommend VU to anyone I know.
Response from Veterans United
Thank you for taking time to communicate your feedback, Jonathan. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
Working with Veterans United was great. Their team was very helpful and knowledgeable.
You could not ask for better person then Even And Ally. If it were for them I don't think we could have got through all the paper work and anything else we need to do. Were in our 70's and love our little house and have big dreams for things we want to do outside and inside. Our first home we brought together. We have lived in apartment or RV since we been married and our two dogs says thanks so much for Evan and Ally Love you both for all your help and I know we needed it
Ronny & Barbara Deaton
I have bought several homes over the years and this was my second purchase using the VA. This was by far the most professional team I have ever had the pleasure to work with during a loan applicatiion process all the way through to closing. It was an enjoyable experience and I highly recommend Veterans United to anyone seeking a VA loan.
The entire team made this whole process the easiest it has ever been for us. We would most definitely use Veterans United again, I wish every loan company was like this.
My loan team was great to work with. Everyone was quick to answer questions and make sure I was taken care of. They made the entire process very smooth. I couldn’t have asked for a better group of people to help me out with getting my new home! The entire process was very quick and simple and I never had a question that wasn’t immediately answered!
See above comments.
The Veterans United team was wonderful. We have been working on our credit for years to get back into a home of our own. Joel and Austin were great in helping us navigate a difficult process as we were a borderline credit applicant. I would 100% recommend giving them a shout whenever you're ready to purchase a home!
The whole process was is easy and the people were outstanding
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Over all, had a great experience. They were there to answer all my questions and help with anything I felt I needed. Big props to everyone on the team. They did a great job.
Everything went well until the day of closing. An hour before closing lending agent made the process very stressful. Had to push closing back two hours and not feeling confident that we would be able to close on that day.