Smooth Process and Veterans United had my back the entire way through the process.Semper Fidelis,
Little to no communication throughout the refinance process. I called and left messages on 4 different occasions and it took at least 48 hrs to receive a call back every time. Our original closing date was on Dec 1 and it was pushed back but no one ever told me. Dec 1 rolled around and nothing had happened so that's how I found out. I am currently in a position where I do not know with 100% certainty if my original loan has been paid off. It's the first of the month and my payment to lmy original loan is due ( maybe again I don't know). I called two days ago to try and get clarification on this issue and have not gotten a response yet. I understand this is a busy time rates are low and alot of people are wanting to refinance. I am happy with my new rate. The customer service has been good when I can actually talk with people but it is not easy to get in touch with anyone response times are to long. I'm trying to give the benefit of the doubt it's a time with very low rates and of course the holidays. But overall have not been happy with this process.
Response from Veterans United
Hi James, thank you for giving us this information and for allowing us to research further. Our Client Experience team has confirmed that your original loan has been paid off as scheduled. We know how important it is to have confidence in the process, and we will use your comments to ensure we are always improving.
I would reccomended veterans united to anyone looking for a loan or just some advice.
Didn’t have to refinance but after talking with our loan specialist , got excited and enjoyed how easy it was.
Buying a house is very stressful; however, there was very little stress working through the Loan process with Veteran's United. Our loan officer, Dave Llewellyn was great. He answered all our questions in a timely manner and there were no surprises. He told us that he would watch the interest rates and should they go they would refinance. We did not even have to call them - they reached out to us after the first year and reduced both our interest rate and our payment by nearly $300 a month. Hopefully we will be in our home forever, but if not we would use Veteran's United for our next home without a doubt. Thanks Team !
Very easy to refinance with VU. Most of the documents are handled electronically and they send someone to your house for the final document signing.
Worst thing I have ever encountered. Getting the mortgage was simple. Navigating the website for making a payment. Impossible. Never again.
Response from Veterans United
Hello Samuel, we are sorry to learn that you encountered a challenge while attempting to pay your mortgage online. Thank you for letting us know. We are available to assist you and will do our best to guide you through the process on the website. Feel free to contact our team for direct support at any time.
We had a great experience with Veterans United. The process was explained well and we were prepared in knowing what documentation we would need to provide. The emailed checklists and updates were a huge plus, Our refi closed in less than a month.
Jeff was amazing. He made me feel like I was not just a number or a applicant. He made me feel like a friend that had only my best interest in mind because he did. He never made promises he couldn't deliver and always kept me updated and truly made a friend. Jeff is truly the best at what he does. My journey started with Jeff when I called in panic because I only had three weeks to a month to refinance my new home that was almost done, he then found out that I had a couple credit bumps and then sent me to the lighthouse program to matthew lange which was also amazing help. Then after I completed and did what was asked of me I then was sent back to jeff and ryan to complete my loan and they did that and more. Jeff and Ryan are the best at what they do and I will never use anyone but that team ! Thank You Jeff and Ryan so much for helping me and my family ! Semper Fi
Veterans United Home loans, is this Disabled Veterans mortgage company of choice. VU is highly responsive to any questions asked, willing to explain processes, even though you will never meet your loan officer or their team, they treat you like they know you and you are more than just a loan number to them.
Easy and stress free process
Always a great experience!