It was a grate experience to deal with veterans united home loans.If I was to buy another home it would be with veterans united loans.
The experience I had with VHU was beyond disappointing. They are your best friends until something goes wrong and then you don’t hear back from them. They come off nice but it’s good to know they are not a bank they do not have real money. They are brokers who want to sell you and and your loan as soon as they can and your best interest is not their concern. I would not recommend them to any of my veteran friends and they are blacklisted from all my closest veteran friends. Try USAA or NavyFed before you make the mistake I did
Response from Veterans United
Ryan, thank you for taking time out of your day to share this information. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service. It is our goal to provide consistent and personable customer service as a direct VA lender. We do not conduct business as a mortgage broker. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
A little stressful tryimg to get all documents they wanted but worked through it
Everyone was very helpful and friendly
Outstanding customer service thanks so much Dave
Procrastination! Information provided weeks before closing was reviewed over 3 times without an outcome days before closing, and I didn't get to be at my closing due to travel.
Response from Veterans United
Hello John, we appreciate your feedback and understand that traveling near the end of the home loan process presents a unique opportunity for our teams to deliver outstanding service. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your comments to improve our service in similar situations down the road.
This was an unbelievable first-time experience for me that they gave me the feeling that the next time I will be better thanks
Craig Anderson and his team did an awesome job putting our loan together. Craig ensured us that he would walk us through the entire loan process. If we needed assistance with explaining documents or just getting updated status checks, the team always responded within a reasonable amount of time. I would definitely recommend Craig Anderson to any service member who needs a home loan. Let him help you get qualified and approved.
Best experience we ever had with getting a mortgage Thank you so much
Can not say enough about Ted and his team. They were patient and took the time to explain everything. I was very nervous beginning the process of buying a home but Ted and his team made it stress free. So thankful we were able to work with this team.
Veterans United explained every process as we moved along. They have multiple videos throughout their web sight that make it easy for me understand. As a first time home buyer I would definitely recommend visiting their website. Even if you choose to go with a different lender. Visit their website to learn as much as you can!
Knowledgeable and highly professional staff. Instructed me through every step of the process, and answered any questions that I had very quickly. The whole process was easy and stress free.