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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,504

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,405
4
13,493
3
2,012
2
905
1
689

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5 out of 5 Stars
Would Recommend

It was a grate experience to deal with veterans united home loans.If I was to buy another home it would be with veterans united loans.

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

0.5 out of 5 Stars

The experience I had with VHU was beyond disappointing. They are your best friends until something goes wrong and then you don’t hear back from them. They come off nice but it’s good to know they are not a bank they do not have real money. They are brokers who want to sell you and and your loan as soon as they can and your best interest is not their concern. I would not recommend them to any of my veteran friends and they are blacklisted from all my closest veteran friends. Try USAA or NavyFed before you make the mistake I did

Response from Veterans United

Ryan, thank you for taking time out of your day to share this information. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service. It is our goal to provide consistent and personable customer service as a direct VA lender. We do not conduct business as a mortgage broker. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.

5 out of 5 Stars
Would Recommend

Loan Officer: Morgan McNally

NMLS# 1657281

5 out of 5 Stars
Would Recommend

A little stressful tryimg to get all documents they wanted but worked through it

Loan Officer: Laura Christie

NMLS# 1126723

5 out of 5 Stars
Would Recommend
Photo submission from Rosanna P.

Melissa, the transaction coordinator, was on the ball. I was impressed with her work throughout the entire process. Seems rare these days to find that hard-working employee dedicated to the customers end goal exist, and Melissa is one of them.

Loan Officer: Luke Thurman

NMLS# 916543

4.5 out of 5 Stars
Would Recommend

Everyone was very helpful and friendly

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Would Recommend

Outstanding customer service thanks so much Dave

Loan Officer: Dave Munns

NMLS# 859838

1 out of 5 Stars

Procrastination! Information provided weeks before closing was reviewed over 3 times without an outcome days before closing, and I didn't get to be at my closing due to travel.

Response from Veterans United

Hello John, we appreciate your feedback and understand that traveling near the end of the home loan process presents a unique opportunity for our teams to deliver outstanding service. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your comments to improve our service in similar situations down the road.

5 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars
Would Recommend

This was an unbelievable first-time experience for me that they gave me the feeling that the next time I will be better thanks

Loan Officer: Justin Benge

NMLS# 1524876

5 out of 5 Stars
Would Recommend

Loan Officer: Mireyda Trueba

NMLS# 905768

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend
Photo submission from James W.

Craig Anderson and his team did an awesome job putting our loan together. Craig ensured us that he would walk us through the entire loan process. If we needed assistance with explaining documents or just getting updated status checks, the team always responded within a reasonable amount of time. I would definitely recommend Craig Anderson to any service member who needs a home loan. Let him help you get qualified and approved.

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend

Best experience we ever had with getting a mortgage Thank you so much

Loan Officer: Bill Bales

NMLS# 1050803

4 out of 5 Stars
Would Recommend

Loan Officer: Scott Beasley

NMLS# 1249858

4 out of 5 Stars
Would Recommend

Loan Officer: Sam Carmack

NMLS# 1524886

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

4.5 out of 5 Stars
Would Recommend

Loan Officer: Rob Parham

NMLS# 1524830

4 out of 5 Stars
Would Recommend

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend

Can not say enough about Ted and his team. They were patient and took the time to explain everything. I was very nervous beginning the process of buying a home but Ted and his team made it stress free. So thankful we were able to work with this team.

Loan Officer: Ted Richardson

NMLS# 743121

4.5 out of 5 Stars
Would Recommend

Veterans United explained every process as we moved along. They have multiple videos throughout their web sight that make it easy for me understand. As a first time home buyer I would definitely recommend visiting their website. Even if you choose to go with a different lender. Visit their website to learn as much as you can!

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

Knowledgeable and highly professional staff. Instructed me through every step of the process, and answered any questions that I had very quickly. The whole process was easy and stress free.

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend
Photo submission from Richard S.

Nick and his whole team were amazing! I couldn't have asked for a better home buying experience, and I would recommend them any day! Thank you and your team for making this such a happy time for my family!

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Bretz

NMLS# 1281964

5 out of 5 Stars
Would Recommend

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

Loan Officer: Jared Albach

NMLS# 1279680

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See all 121,504 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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