I feel like I didn't understand all the financial items until the end. That might just be the nature of buying a home, but that would be my only concern.
Great team! Second time I’ve used VU and would recommend to any veteran!
The home buying process was made easy from start to finish. It was a huge stress for me as a first time home buyer with bad credit, but Veteran Homes United literally held my hand the whole time. I was assigned a credit expert to look into my history get my credit where I need it to be for the loan, and was given a timeline of when everything will be good to move forward. And then I was assigned to work with Clint for my closing agent and this man had all the answers for every question I had throughout the whole process. All of my questions & concerns were answered promptly and I'm super grateful for Clint and all his help.
Thank you to our team for making this process smooth! We love our new home!
Working with Ben and his team has been a breath of fresh air. This is probably the 4th or 5th loan where I have used Ben, and I won't use another person as long as he is with Veteran's United.
Ryan and the team went above and beyond for me and my family. I cannot express my gratitude enough for them. Huge shout out to Ryan, Kurt, Nacim, Jamie, Adam!!!
I was amazed at how the team at Veterans United handled our loan. They made it quick and easy and we had 100% support from them all.
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Great. Easiest buying experience I’ve ever had.
Veteran’s United paved the way for our growing family to finally find and support our home!
First time buying a home, didnt know anything going in. Kevin and the team checked in regularly, kept me updated on the next steps and were always available to answer questions. the process was smooth and took alot of the stress of me.
VU was an amazing experience for our first-time home buy. I was continually impressed with how much thought and effort they've clearly put into crafting the experience: they covered all bases. I felt highly valued as a person. Dean Crippen was our awesome loan officer. He and his associate Sean Allen (equally awesome) were both energized to get the win for us. Dean and Sean were diligent about keeping the process on track and moving forward quickly, keeping all parties connected in. We started the process on May 22 and closed on the house, keys in hand, on June 24. That's speed! They were highly communicative and knowledgeable. I couldn't ask for a better experience. My family and I are so happy with our new home.
Nothing else to add
Maggie and her team were great and answered any questions I had in a timely manner.
Veteran United showed an awesome team effort to help me purchase my home. There were no setbacks everything went smoothly. My real estate agent Saundra was so attentive to my wife and I needs and was upfront whether it was good news or bad news. I always felt in-the-know when it came to the status of my purchase. I'll be sure to pick that team again if I had to.
I have recommended Donnie from Veterans United to friends. Donnie's team had a quick loan turn over time and the cash is already in my account.
Veterans United made our first time home buying experience such a breeze. We could not be more pleased!
Some people were good some people I had to beg them to send me stuff they said they would send a week ago on multiple occasions. Some people would have good response times (within a couple days) some people would ghost me for weeks after I tried multiple times to get into contact with them. Some people when I needed something from you guys would get me my help. Some people the only time they would communicate with me is when they needed something from me.
Response from Veterans United
Hey Ryne,
I appreciate you sharing this with us. I’m glad there were people along the way who were responsive and helpful, but I’m sorry that wasn’t consistent throughout your experience. Having to follow up multiple times for something you were expecting, or going weeks without hearing back, can make an already stressful process much more frustrating.
Communication should feel like a two-way street, and I understand why it was disappointing to feel like you were sometimes only hearing from us when something was needed from you. I’d like to learn more about your experience and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
It was great process overall. I had gotten the pre approval from Clint within a couple hours after we spoke and the experience from there was straight forward. Richard was also great when it came to his part and made the process even quicker. They worked as a team and kept me up to date with everything that was taking place.
Nick Bruno, Melissa Steingrubey and the rest of the crew at Veterans United were Awesome! This is my 7th home purchase and 2nd time using a VA loan. It was by far the easiest of them all. I highly recommend Veterans United.
Overall a great job. However there were last minute requirements that were not brought to the table earlier that should have been. One is the requirement for a Nitrate test when a house is on a well water system.
