This is our second time using veterans united and it won’t be our last! They are hands down the best at what they do. It is always quick and efficient, they check all the boxes and make it a smooth process and once all squared away they fund the loan within the same day. We are so greatful for all the resources they offer to make the move process easy in addition to being the best veteran lenders we have ever experienced. 10/10!
I used VU on three separate buys. The first experience was flawless. Ryan Cannon is incredible. He made me want to use VU a second time. That was literally the worst experience I've ever had anywhere. The woman who headed everything up was a (insert explative here)! I thought that this experience was a fluke, so against my better judgement, I used VU a third time. I can't say that the people on the customer facing side was terrible. HOWEVER, VU had in their possession ALL paperwork regarding the home I was buying for almost a month. One week before closing, they throw a water test/inspection on the well water. One week, when they had ALL the info on the house. Thus, delaying signing by over a week. The expertise on your underwriters team is lacking and unprofessional. This never should've happened.
Working with Todd and his team felt like having close family members managing my mortgage loan. I am a disabled veteran, and Todd invested the requisite time to get to know me to fully understand my needs so that he could best serve me from start to finish. To say that I am grateful is an understatement.
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
Jamie is very well versed in how to assist our clients in getting what they need to secure their home of their dreams! She is very responsive and works quickly! Love working with her!
Craig was on top of it, great guy to work with.
They were so helpful and amazing! I don't think anybody else could have done the same!
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Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Lance and his team were absolutely amazing throughout our entire closing process. They truly did everything in their power to make sure we had a fast, smooth closing with no unnecessary delays. From start to finish, they were professional, responsive, and clearly dedicated to helping everything go as seamlessly as possible.Lance especially made sure that none of my questions went unanswered. Anytime I needed clarification or had a concern, he was quick to respond and always took the time to explain things in a way that made the process easy to understand. His helpfulness and patience made what could have been a stressful experience feel much more manageable.Both Lance and Sandy went above and beyond to keep everything on track, and their communication and support made a huge difference. I’m very grateful for all their hard work and would absolutely recommend them to anyone looking for a smooth and efficient closing experience.
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Brock was amazing went above and beyond for us we can't thank him enuf and will be recommending him too every one we know.
It started out great but just got more and more stressful and felt more difficult to get answers/communication. Things ended up getting confused and we struggled to find who to speak with and what next steps were. At the end, things felt rushed and chaotic. It felt as though we were constantly having to validate ourselves throughout the process and a lot of tedious work that we have never had to prove before...this was our third time buying a home and the process seemed much more convoluted than before.
great service start to finish....
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Ken was extremely helpful, responsive, and happy to answer our many, many questions throughout the process. He made the entire process run smoothly and made sure we felt comfortable at every step along the way.
