I’ve never bought a home before and Jeff and his team made it extremely easy, constant communication and answering every question I had.
I never thought it could, or would, happen. I'm so thankful for all of you! May God bless you all!
We felt that every aspect and detail concerning the purchase of our home was being handled by highly competent professionals who were almost as close as family. I have never seen or heard of such attentive service by any entity that I have worked with before.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Awesome job!
Amazing . Lance and Markita were the best in providing us what we needed to buy our first home . If we had any questions or concerns they got right back to us as soon as possible . I will definitely recommend to friends and family !
Emmett and Nancy was amazing. They got me to close in a reasonable time as well as work with me as I was in the middle of a work trip.
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My family and I DREADED moving and buying a home due to past buying experiences. But Veterans United made this purchase exciting, fun and memorable! We loved our VU team and all the work they did for us!
My loan officer, Kenny, was Awesome!!!!
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
Everything went amazing!!! Highly impressed with everyone from start to finish!!! Thank you Rob, Cara, Kristi and Phoebe. I hope I didn’t miss anyone. Again you all are amazing!!!!
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Everyone was very nice and helpful and got us through the process of our first VA loan with no delays or trouble
This was our second time using Veterans United. The process is so easy from beginning to end! Everyone insures you have all your ducks in a row to make the experience so much less stressful.
I will be recommending Veterans United to everyone I meet who is looking to purchase a home.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Initial contact was met with hubris and a bit of arrogance when asked about capability regarding expedited process. Excusable if it is warranted but we closed two days late and critical milestones I wanted met were not.
I was told by the team as long as I provide responses within 24 hours, my timeline would be met and that also turned out not to be the case.My rate I was given as an estimate was no higher than 5.4%. I understand if I landed in the upper echelon of that, but even an estimate was off as my rate was 5.65%. If their estimates are this wrong and start the process and find out the. u estimates aren’t accurate it’s hard to turn back at that point.I found myself having to essentially check in almost daily to get a response and updates.There was a significant lack of attention to detail. They asked for emails, did not check them and could cost me ~$700+ at closing due to missed email attachments and not being thorough in their process.I would be hard pressed to use VU again whether it’s for my next property or refinancing. When buying a $1M+ home, I expect better. If performed like this at my job, I’d be out on a performance improvement plan. Not sure how service got significantly worse after buying my first home but sure do not plan on sticking around to see if it gets better.The best part about working with VU is that it is now finally over.
Absolute joy to work with, the crew I had was phenominal and extremely efficient.
