You made it so easy for us when we bought our house and now with refinancing it was pretty painless. Thank you very much and for having your back for Veterans.!
These guys were good and fast. Had answers to all my questions, made buying a home an easy and smooth process.
Great customer service! Very knowledgeable and informative! Pleasure to work with Rob and Bailey!
Toby Sullivan and his team were extremely helpful and patience throughout the process.
I was nervous about the entire process before I started. Veterans United and their team and the whole process very simple and helped me every step of the way. They were always quick to answer questions and made the home buying process a breeze.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Kait and her entire team communicated with me and my realtor to make every milestone happen as scheduled.
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After doing business with Veterans United, Veteran United is the only company I will use if the need ever arises again.
It was great! I got a great deal, and understood everything thanks to him.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
I absolutely loved working with Noah and his team. One of my VU favorites!!
My team never pushed me to rush through anything, and always asked if I ever felt rushed they could slow down. Always explained everything so there was no confusion. And they answered every question I had. If there was anything they didn't know they would look up information before answering to not get it wrong.
This is my second time Veterans United and I could not be more pleased with the Service and Staff.
Jason and Megan were outstanding in every way.
Respectfully
Eddie M Redfearn
Great team all around awesome communication and team work.
The entire loan process working with Veterans United was incredible and painless!
A Huge Thank you to my Loan Officer ( Megan Moore ) not only extremely professional
and friendly but very knowledgable, educating me on VA loan options that made my home purchase possible where other Mortgage companies could not.
If you have a home purchase need, please call Vets United and ask for Megan Moore.I have purchased many properties over the last 40 years and your customer service
was incredible, start to finish!!
Thank you Megan,Doug M. from WI.
The team I was working with was disorganized and had me repeat signing documents multiple times. When it came to closing week, we had to push back the closing date after being told all documents were ready and me traveling across the country with all of our belongings. I was still signing credit check paperwork on the day we were originally supposed to close. We were effectively homeless for 5 days from our original closing day and at least they compensated me for the Uhual rental. Why I would recommend, the past 2 times I worked with VU everything was smooth and went perfect, this time, it was just a horrible experience.
Response from Veterans United
Hi Carlos,
I’m really sorry this was your experience, especially knowing you’d had smooth, positive experiences with us in the past. That contrast alone makes this even more frustrating, and I understand why this felt so disappointing.
Having to re-sign documents multiple times and being told everything was ready, only to have the closing pushed back during the week you traveled across the country with your belongings, is incredibly disruptive. Being asked to sign credit check paperwork on what should have been closing day is not how this process should feel, and I’m sorry for the stress and uncertainty that caused. Being left without a place to land for several days only adds to that, and I can see how overwhelming that must have been.
While I’m glad some of the immediate expenses were addressed, that doesn’t take away from how disorganized and exhausting this experience sounds. Your feedback is important, especially given your history with Veterans United, and it’s something we take seriously.
If you’re open to it, I’d appreciate the opportunity to look into this further and make sure your concerns are fully understood. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Thank you for taking the time to share this and for your past trust in us, even though this experience missed the mark.
Sincerely,
Claire S., Client Relations Manager
I assumed the home buying process was a hug hassle, but going through veterans united it was very easy; especially for a first time home buyer. 1 thing that helped the most, other than my team, was the checklist and the information it provided.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
10/10 would recommend Veterans United to anyone. Craig, Sara, and Nicole were wonderful and made the process so simple.
Was very helpfully and the process of my home purchases.
Amazing to work with these guys! Professional, knowledgeable, quick response, etc. if you want it they got it and will take care of you no matter what!
