The entire loan process working with Veterans United was incredible and painless!
A Huge Thank you to my Loan Officer ( Megan Moore ) not only extremely professional
and friendly but very knowledgable, educating me on VA loan options that made my home purchase possible where other Mortgage companies could not.
If you have a home purchase need, please call Vets United and ask for Megan Moore.I have purchased many properties over the last 40 years and your customer service
was incredible, start to finish!!
Thank you Megan,Doug M. from WI.
The team I was working with was disorganized and had me repeat signing documents multiple times. When it came to closing week, we had to push back the closing date after being told all documents were ready and me traveling across the country with all of our belongings. I was still signing credit check paperwork on the day we were originally supposed to close. We were effectively homeless for 5 days from our original closing day and at least they compensated me for the Uhual rental. Why I would recommend, the past 2 times I worked with VU everything was smooth and went perfect, this time, it was just a horrible experience.
Response from Veterans United
Hi Carlos,
I’m really sorry this was your experience, especially knowing you’d had smooth, positive experiences with us in the past. That contrast alone makes this even more frustrating, and I understand why this felt so disappointing.
Having to re-sign documents multiple times and being told everything was ready, only to have the closing pushed back during the week you traveled across the country with your belongings, is incredibly disruptive. Being asked to sign credit check paperwork on what should have been closing day is not how this process should feel, and I’m sorry for the stress and uncertainty that caused. Being left without a place to land for several days only adds to that, and I can see how overwhelming that must have been.
While I’m glad some of the immediate expenses were addressed, that doesn’t take away from how disorganized and exhausting this experience sounds. Your feedback is important, especially given your history with Veterans United, and it’s something we take seriously.
If you’re open to it, I’d appreciate the opportunity to look into this further and make sure your concerns are fully understood. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Thank you for taking the time to share this and for your past trust in us, even though this experience missed the mark.
Sincerely,
Claire S., Client Relations Manager
I assumed the home buying process was a hug hassle, but going through veterans united it was very easy; especially for a first time home buyer. 1 thing that helped the most, other than my team, was the checklist and the information it provided.
10/10 would recommend Veterans United to anyone. Craig, Sara, and Nicole were wonderful and made the process so simple.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Was very helpfully and the process of my home purchases.
Amazing to work with these guys! Professional, knowledgeable, quick response, etc. if you want it they got it and will take care of you no matter what!
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Every team member was very helpful and patient. I was not a cut and dry application. It had it's complexities. I am very happy with my VU team.
Everyone was wonderful. It was such an easy process. Will definitely buy our next house with them!
Lance personalized my experience and made himself available for any question I had, at any time. Lance, Tyler and the entire team work for a professional and trusted company. If I buy again, I will do it with Veterans United. Thanks Lance!
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
I am a first time buyer…did not know anything about the full process…any question I asked was answered immediately…
Made the process very simple for me and my wife. From offer to closing was 14 days.
I would like to thank the entire team for working fast through holiday breaks to make this closing happen within 30 days.
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I had a great experience using my VA home loan with this team. Ada, my realtor, was knowledgeable, responsive, and truly had my best interest in mind from start to finish. Jason, the loan officer, made the VA loan process smooth and easy to understand, answering all my questions and keeping everything on track.Rae, Jason’s assistant, was very helpful, organized, and quick to respond whenever documents or updates were needed. Sierra, the coordinator, kept everything moving seamlessly and made sure nothing fell through the cracks.Overall, the entire team did an excellent job. They worked well together, communicated clearly, and made the home-buying process as stress-Free as possible
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Smooth seamless process with questions answered and a new house owned. Semper Fi
