My team were very personarable and made me feel at ease the whole time
We were a bit disappointed at how long the process took from start to finish. Last time we did a conventional refinance it went much more quickly and smoothly. This time it took months to complete and hurdles that should have been foreseen by the lending team caused multiple delays.
Response from Veterans United
Thank you for this information Philip. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further.
Very friendly and professional staff. Response to questions was quick and professional.
Veterans United Billy and Samantha provided quality service that truly exceeded our expectations and made our experience with refinancing our home a breeze.
Excellent customer service
Veterans United made my refinancing a good process. No issues. Everyone I worked with were both professional and polite. I highly recommend.
The team kept me focused on what had to be done as I maintained my hectic military work schedule. I couldn’t have done it without them! (Danielle Smalley, Aaron and Andrew)
We have worked with VU for our initial home purchase and 2 refi's and each experience has been amazing. Jake and Colin are awesome!
An excellent and thorough job!Jaclyn was outstanding in working through the documentation process quickly and accurately.
Very helpful and always keep us up to date.
This was the best experience I have had with a loan process Jill I feel went above and beyond with every process of the loan.
Sam and Kyle's communication with us throughout the process was exceptional.
Veterans United made it very easy.
At times, it seems like there were unnecessary calls being made to answer simple questions or no responses to messages at all. If there were an online venue, such as a customer conversation section where both parties could comment, ask questions and communicate without having to waste time on the phone, the process would have been more fluid.There were also times that paperwork was required but not listed in the "Things to do" section. Instead, those items were just requested via e-mail which means there is no record of the paperwork in the online profile. This was a little aggravating, however, as a whole, the loan team did very well and were responsive.
IT WAS A LOT OF WORK BUT WORTH IT IN THE END. ERIC AND EMILEE WERE AMAZING.
Lost paperwork, placing the information given in the wrong perspective, information that wasn't needed then was a top priority after when they told me it wasn't needed, person we started with disappeared other people assigned lack of consistency and service. The only good thing I can say is they got the job done eventually
Response from Veterans United
Hi James, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members has attempted to reach you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Always updated what was done and what had to be done yet through the whole process.