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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,160

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,705
4
13,780
3
2,040
2
932
1
703

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5 out of 5 Stars
Would Recommend

My team were very personarable and made me feel at ease the whole time

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend

Great Communication

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

3 out of 5 Stars
Would Recommend

We were a bit disappointed at how long the process took from start to finish. Last time we did a conventional refinance it went much more quickly and smoothly. This time it took months to complete and hurdles that should have been foreseen by the lending team caused multiple delays.

Response from Veterans United

Thank you for this information Philip. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further.

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Very friendly and professional staff. Response to questions was quick and professional.

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend
Robert B

Loan Officer: David Kling

NMLS# 1223549

5 out of 5 Stars
Would Recommend

Veterans United Billy and Samantha provided quality service that truly exceeded our expectations and made our experience with refinancing our home a breeze.

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Crites

NMLS# 873136

5 out of 5 Stars
Would Recommend

Excellent customer service

Loan Officer: Mike Lyman

NMLS# 1312488

4.5 out of 5 Stars
Would Recommend

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Veterans United made my refinancing a good process. No issues. Everyone I worked with were both professional and polite. I highly recommend.

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend

The team kept me focused on what had to be done as I maintained my hectic military work schedule. I couldn’t have done it without them! (Danielle Smalley, Aaron and Andrew)

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

We have worked with VU for our initial home purchase and 2 refi's and each experience has been amazing. Jake and Colin are awesome!

Loan Officer: Jake Faerber

NMLS# 838645

4.5 out of 5 Stars
Would Recommend

An excellent and thorough job!Jaclyn was outstanding in working through the documentation process quickly and accurately.

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Very helpful and always keep us up to date.

Loan Officer: Ashly Bohinc

NMLS# 1161538

5 out of 5 Stars
Would Recommend

This was the best experience I have had with a loan process Jill I feel went above and beyond with every process of the loan.

Loan Officer: Jill Kyle

NMLS# 1599106

5 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Sam and Kyle's communication with us throughout the process was exceptional.

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Johnny Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend

Loan Officer: Josh DeLeon

NMLS# 1540815

5 out of 5 Stars
Would Recommend

Veterans United made it very easy.

Loan Officer: Steve Gustafson

NMLS# 1599009

4 out of 5 Stars
Would Recommend

At times, it seems like there were unnecessary calls being made to answer simple questions or no responses to messages at all. If there were an online venue, such as a customer conversation section where both parties could comment, ask questions and communicate without having to waste time on the phone, the process would have been more fluid.There were also times that paperwork was required but not listed in the "Things to do" section. Instead, those items were just requested via e-mail which means there is no record of the paperwork in the online profile. This was a little aggravating, however, as a whole, the loan team did very well and were responsive.

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

IT WAS A LOT OF WORK BUT WORTH IT IN THE END. ERIC AND EMILEE WERE AMAZING.

Loan Officer: Eric Almazan

NMLS# 1282293

4 out of 5 Stars
Would Recommend

Loan Officer: Phil Stroessner

NMLS# 1092882

1.5 out of 5 Stars

Lost paperwork, placing the information given in the wrong perspective, information that wasn't needed then was a top priority after when they told me it wasn't needed, person we started with disappeared other people assigned lack of consistency and service. The only good thing I can say is they got the job done eventually

Response from Veterans United

Hi James, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members has attempted to reach you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.

5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Always updated what was done and what had to be done yet through the whole process.

Loan Officer: Brian Jahnsen

NMLS# 28144

3 out of 5 Stars
Would Recommend

Loan Officer: Andrea Thames

NMLS# 1145502

4 out of 5 Stars
Would Recommend

Loan Officer: Juliana Francisco

NMLS# 1126762

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See all 124,160 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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