Got the job done after 274 plus days of permit problems and other delays thanks
Dean Crippen and Neisha were great to work with. Dean was quick to respond to any questions and almost always answered my calls. Neisha was very efficient and timely in getting all the boxes checked to get us to closing.
We have used you before and it was exceptional. This time however; paperwork wrong, serious attitude on phone with coordinator. I and my notary were actually hung up on. I hope thos doesn't happen to another vetSemper Fi
Response from Veterans United
Hi David,
First off, thank you for coming back to us—especially after having such a great experience the first time around. That makes it all the more disappointing to hear how things went this time, and I’m genuinely sorry we missed the mark.
Having paperwork issues, attitude on the phone, and then getting hung up on—those are serious concerns, and I don’t take them lightly. That’s not the level of service you should expect from us, especially after the trust you’ve placed in our team before. I know how much it means for veterans like you to feel respected and taken care of during this process, and we let you down.
I’d really appreciate my folks having the chance to learn more about what happened and make sure your feedback is heard by the right folks internally. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works best for you.
Semper Fi—and thank you again for your service.
I was disappointed at first but then I became irritated and then just plain mad. There FOUR to many people in this process. None of them knew what was actually happening and most had the wrong understanding of what was expected of them and what the needs of the customer was. I’ve bought over twenty properties in my lifetime while not the worst of the group this was definitely in the bottom twenty percent and I paid you thousands of dollars to do this unexceptionable service to me. I guess I’m to blame for this. No I won’t be putting my name on the line for the group who didn’t take care of there customer. I’m gonna stick to one person deal with one person hold one person responsible. This shot gun affect is a very bad experience.
Response from Veterans United
Hey Michael,
I really appreciate you sharing this, even though I’m so sorry to read it. Having a confusing or disjointed experience—especially with something as important as buying a home—has got to be incredibly frustrating. You’re right to expect more clarity and coordination from us, and I hate that we didn’t deliver that for you.
It sounds like we put too many voices in the mix and didn’t have a clear enough plan for how to support you. That’s on us. The “shotgun” approach you mentioned isn’t how this process should feel, and I’m sorry it left you feeling like no one was truly owning your experience.
If you’re open to it, I’d love my team to dig in more with you or learn anything else you’d be willing to share. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Terry and his team are the best at what they do. Customer Satisfaction is their goal. If any issues arise, they are on it immediately.Terry and his team really treat you like family! Keep helping Veterans realize their dreams!
the team with Chis worked hard. and I appreciate all the effort and time they put into my refinance.
The whole team just did a really fantastic job to help me out and kinda guide me through the whole process. Very smooth. Thanks again
Jamie Hughes and his team are awesome. Would highly recommend anyone looking for a house.
I just want to say I found Veterans United over 15 years ago, but back then I was far from ready to become a home owner. Veterans United with their Light House program and some time I eventually was ready to purchase my first home. Veterans United, along with Sam Brown and his team changed my life. I now can live and know what it means to own a home as well as have a pristine future ahead of me. Thank you Veterans United, as well as some special thanks to Sam Brown and his team.
I actually have recommended a friend to veterans United. I believe he has been pre approved through you guys. Jesus Guzman. Told him I was very pleased with all the help I received with Veterans United. Thanks for all the help in purchasing, and refinancing our home so far!
I would definitely recommend Veterans United. They were very professional and efficient and made my refinance go very smoothly. Thank you very much.
Matt and the team were easy to work with and made the process pretty painless. I have and will continue to recommend them to other veterans.
We were very happy with Veterans United from start to finish it was a seamless process. If a problem ever arose it was quickly solved and always moving forward. Natalie Kelly and Dan Higgins were both great and both professional to work with.
The V.U. team is professional, knowledgeable, and courteous. They help make your dream of home ownership a reality.
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I really feel like this team is the A-Team. They’ve held up every part of every promise they’ve made. Tim and his team have saved me not only time and headache, but also money. This group will treat you like family, and I couldn’t imagine using any other company, or team for my past, present and future home buying needs.
Veterans United is an outstanding company because of OFFICERS like Anna Denietolis again words cannot express my thanks to Anna Denietolis and justis her assistant
