Our loan reps were amazing! They took care of us every step of the way! They even remembered our anniversary which was so unexpected and so appreciated!
Brian and his team were incredibly helpful the whole way. Any questions I had were always answered honestly and very quickly. If we are ever in the situation to buy another home I will definitely be using veterans united again!
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
VETERANS UNITED IS A GREAT COMPANY THEY ARE LIKE FAMILY! I AM ON MY SECOND MORTGAGE WITH THEM AND THEY ARE DETAIL ORIENTED, GREAT CUSTOMER SERVICE ABD TREAT YOU LIKE FAMILY THE PROCESS WITH THEM IS STREAMLINED AND IS FANTASTIC!
Great work by these folks!
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Honestly, if I was going for another house I would use them again but I love my house. I love all the work that they've done for me in order to help me get this house so big. Thank you to everybody on the team.
All of the team worked really hard to make the home buying process good, highly recommend Hope and Jacob.
Each member of the team went above and beyond to take great care of the client.
There was some lapse of communication which ultimately put more stress on me than I think was required. Hayley was very informative on the requirements need to complete majority of the process and would seek her again for help. The overall struggle was near the end of the process where I was not being assisted on from the rest of her team. There were moments I could not get a hold of them and left voices mails with not returned call. Again I would like to reiterate that Hayley was professional and above approach with all my concerns. Would ask for Hayley assistance in the future.
Response from Veterans United
Hi Gabriel,
Thank you for sharing this and for recognizing Hayley. I’m really glad to hear she was informative and supportive throughout much of your experience. That kind of guidance should be consistent across the entire process.
I’m sorry for the communication gaps you ran into toward the end, especially when things matter most. Not being able to reach your team or get a returned call can add a lot of unnecessary stress, and I understand how frustrating that must have been.
I’d like to learn more about what happened here and help ensure feedback like this leads to a better experience moving forward. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can typically follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
The branch manager at the Fayetteville location is awesome. Crystal the account coordinator processor was incredible. Absolutely fabulous to work with.
Veterans united went above and beyond for me and my family, I highly recommend KEN ORDYK!!
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Experience first-hand why 364,951 homeowners give us a perfect score!
If I could give an 11, I would. The whole team was extremely attentive throughout the entire process
Working with Veterans United to buy our home in New York was an outstanding experience. The team was professional, responsive, and truly cared about helping us every step of the way. They made a complicated process feel simple and stress-free, always taking time to explain things clearly and keep us informed.We couldn’t be happier with the support we received and highly recommend them to any veteran or military family. 10/10 experience!
Chase, Andrew, Gavin and the whole team were great. They were all very responsive and helpful.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Trevor Damer was our main point of contact. He was helpful and very communicative. He even emailed back at 9:30 at night during a particularly stressful period as we approached closing.
VETERANS REALTY TEAM MEMBERS _SHOULD ALL BE ON THE SAME PAGE, MAKING SURE _ALL-ASPECTS OF HANDLING THE BUSINESS - SHOULD BE GIVEN THEIR FULL ATTENTION!
TO SOME VETERAN UNITED REPRESENTATIVE, ARE JUST FOCUS ON THEIR- PROFITS -&- NOT FULL FULFILLMENT FOR THE VETERANS.
