Absolutely awesome group of people,the hardest working ive been involved with it was a pleasure to work with them and definitely recommend they are the best at what they do.
I was up against a hard deadline with another bank that decided to raise my 5.9% to 8.4 by 10/01/25.I called "BS, and called Veteran's United, and finished my refinance in 30 days, Wow, that was fast!One discrepancy which burned my ass like a three foot camp fire was a lack of "COMMUNICATION!"Veterans United gives you a text message to do most of your back and forth communications, and a phone number attached up top.Each time I needed something time sensitive, which was three different times during the entire process, I had to make phone calls, and additional text messages to get a hold of one of four (4), people assigned to my case. Hours went by when I expected at least a heart beat text message but no, my last text message from a day or two ago has not been answered, and have not received the requested call back from the manager on my case!Communication is everything in any relationship, however my back was against a wall and had to endure the process.Refinancing a home is not in my wheelhouse, it is however the employees of Veteran's United. I think they like anybody who deals with the public get complacent and tunnel vision on one thing or too many things at at time.My Veteran's United case workers:1. Ryan Sherman
2. Selina
3. Adam
4. DaneOverall Veteran's United was pretty good, and got the job done.Thank you all for assisting me with my refinance, it is much appreciated a great deal!Sincere Appreciation,Darrell F Martin II
Okinawa911@aol.com
Terry and his team are the best at what they do. Customer Satisfaction is their goal. If any issues arise, they are on it immediately.Terry and his team really treat you like family! Keep helping Veterans realize their dreams!
Knowledgeable and efficient, I am pleased with they services provided and recommend them to anyone buying or refinancing!
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The entire team helping me was very informative and patient with the thousand questions I had. Was very pleased with how everything unfolded and turned out. Would recommend 100% to any veteran looking to buy a home or refinancing.
Josh is simply the best. He answered every question I had down to smallest numbers on closing docs. His team was locked in and walked us through each step. There is no better team.
I would definitely recommend Veterans United. They were very professional and efficient and made my refinance go very smoothly. Thank you very much.
VU was so diligent in getting my loan approved. They gave me guidance the whole way through the process.
Ginny and Matt take such good care of me. This is my second home with Veterans United!
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Great bank to work with great people they will do anything for you to help you succeed in doing what you need to do
Veterans United is an outstanding company because of OFFICERS like Anna Denietolis again words cannot express my thanks to Anna Denietolis and justis her assistant
Nick did a great job and kept me informed throughout the process. I appreciate all the help he provided to me. I would definitely use Nick again for a loan or recommend his service to my friends and family.
Ryan Mason is hands down the BEST person we could have worked with while making big decisions for our family. If we could, we would recommend him to anyone & everyone. Ryan makes the entire experience feel like talking with a close friend & not just someone from an office. We hope to always work with him as he has set the highest standard. Thank you so much Ryan. We appreciate you!
