Veterans United was an extremely helpful in the loan process from pre-approval to close their system is super user friendly and their team is so accommodating and helpful. This is our second home loan with VU and I can’t imagine using anyone else.
They made the process very easy and answered any questions we had in a timely manner.
Veterans United is easy to work with and determined to get you into the house of your dreams!
Overall solid. Had a better time with the buying agent vs the selling agent but .500 isn’t bad.
My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!
Great communications, without pushing through this entire process of buying a home.
There are no words to express our gratitude to VU. I had given up hope of owning at my age. VU not only found us a home...we have a NEW home exceeded all our expectations. If you dont believe me, I will send you the pictures! VU also partnered seamlessly with local realtor. She had worked with Will before.
She had good things to say at the beginning, so I knew he was legit 😉
It was so easy to complete the loan application and forms on line. Someone was there from the first step to the last to answer any questions. I would highly recommend
Veterans United!
Tom and his team did a great job. Some voicemail messages went unreturned during some of the challenging parts of the transaction - my only criticism.
My whole team was great and kept me informed
It's always a pleasure working with Veterans United. Unparalleled service that's such a great experience. I can't thank you enough.
The whole team were exceptional
Had a great experience working with veterans united. Jerry was there and willing to ensure that the process with the VA loan went easy. I would highly recommend any veteran who needs to buy a home using their VA benefits that they use veterans united.
They worked with us all the way, answering so many questions and always keeping us in the loop. We would highly recommend this team - they truly worked as a team.
VU was Johnny on the spot during the entire process! We could not recommend them more. They moved quickly and efficiently. During our closing everyone that had worked with them before said how they enjoyed working with them.
Excellent and easy experience
I feel the communication was very poor , took several calls to get a responce
Response from Veterans United
Hi James,
I'm really sorry to hear that it took multiple calls to get a response. That’s not the kind of experience we want anyone to have, especially during something as important as a home loan. I totally get how frustrating it must’ve felt to be left waiting when you needed answers.
I’d really like my team to learn more about what happened and see where we dropped the ball. If you’re open to it, give us a call or shoot us an email so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is in the office from 9 a.m. to 5 p.m. Central Time, but feel free to reach out anytime that works best for you.
Outstanding service
Painless process, with extremely helpful, knowledgeable and friendly people. Veterans United is the best way to buy a house. Thank you!
Ellen was amazing and so helpful. So I have to give a special shout out to her!
Communication on what was going on with the issue was not very good. Law firm, sellers agent and buyers were constantly calling me for updates.
From David Kirby to Amy Franklin and everyone else in between who assisted with my deal I can’t show enough appreciation for all they did. I truly had the A-team on this one and am forever grateful.
