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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

435,721

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428 Navy service member home purchase loan reviews from Iowa

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5 out of 5 Stars
Would Recommend
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

They made the process very easy and answered any questions we had in a timely manner.

headshot image of Corey Bruns

Loan Officer: Corey Bruns

NMLS# 2027182

5 out of 5 Stars
Would Recommend

Veterans United is easy to work with and determined to get you into the house of your dreams!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Overall solid. Had a better time with the buying agent vs the selling agent but .500 isn’t bad.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Great communications, without pushing through this entire process of buying a home.

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
Photo submission from Anthony P.

My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

5 out of 5 Stars
Would Recommend

There are no words to express our gratitude to VU. I had given up hope of owning at my age. VU not only found us a home...we have a NEW home exceeded all our expectations. If you dont believe me, I will send you the pictures! VU also partnered seamlessly with local realtor. She had worked with Will before.
She had good things to say at the beginning, so I knew he was legit 😉

headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

5 out of 5 Stars
Would Recommend

It was so easy to complete the loan application and forms on line. Someone was there from the first step to the last to answer any questions. I would highly recommend
Veterans United!

headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

5 out of 5 Stars
Would Recommend
headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

4 out of 5 Stars
Would Recommend

Tom and his team did a great job. Some voicemail messages went unreturned during some of the challenging parts of the transaction - my only criticism.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

My whole team was great and kept me informed

headshot image of Connor Brandt

Loan Officer: Connor Brandt

NMLS# 2146712

5 out of 5 Stars
Would Recommend

It's always a pleasure working with Veterans United. Unparalleled service that's such a great experience. I can't thank you enough.

headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

5 out of 5 Stars
Would Recommend

The whole team were exceptional

headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars
Would Recommend
headshot image of Connor Brandt

Loan Officer: Connor Brandt

NMLS# 2146712

5 out of 5 Stars
Would Recommend
Photo submission from Dennis W.

Had a great experience working with veterans united. Jerry was there and willing to ensure that the process with the VA loan went easy. I would highly recommend any veteran who needs to buy a home using their VA benefits that they use veterans united.

headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

They worked with us all the way, answering so many questions and always keeping us in the loop. We would highly recommend this team - they truly worked as a team.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

VU was Johnny on the spot during the entire process! We could not recommend them more. They moved quickly and efficiently. During our closing everyone that had worked with them before said how they enjoyed working with them.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Excellent and easy experience

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

2 out of 5 Stars

I feel the communication was very poor , took several calls to get a responce

Response from Veterans United

Hi James,

I'm really sorry to hear that it took multiple calls to get a response. That’s not the kind of experience we want anyone to have, especially during something as important as a home loan. I totally get how frustrating it must’ve felt to be left waiting when you needed answers.

I’d really like my team to learn more about what happened and see where we dropped the ball. If you’re open to it, give us a call or shoot us an email so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.

The Client Advocate team is in the office from 9 a.m. to 5 p.m. Central Time, but feel free to reach out anytime that works best for you.

5 out of 5 Stars
Would Recommend
headshot image of Ryley Lyons

Loan Officer: Ryley Lyons

NMLS# 1929844

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Outstanding service

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend

Ellen was amazing and so helpful. So I have to give a special shout out to her!

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
Photo submission from Michael M.

Painless process, with extremely helpful, knowledgeable and friendly people. Veterans United is the best way to buy a house. Thank you!

headshot image of Joshua Grove

Loan Officer: Joshua Grove

NMLS# 1783478

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

3.5 out of 5 Stars

Communication on what was going on with the issue was not very good. Law firm, sellers agent and buyers were constantly calling me for updates.

headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

From David Kirby to Amy Franklin and everyone else in between who assisted with my deal I can’t show enough appreciation for all they did. I truly had the A-team on this one and am forever grateful.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

3 out of 5 Stars
Would Recommend
headshot image of Jeremy Anderson

Loan Officer: Jeremy Anderson

NMLS# 1493972

More Reviews

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