From the very beginning of obtaining pre-approval to the finish line on closing day and beyond, Veterans United maintained close contact with me to make sure everything was on-track. The web-site was easy to use for uploading documents, reviewing and even signing applications and other documents. Instant email notifications were received anytime there was a status change, documents needing review, or additional information request. As a bonus, there were always a training video available to review that covered every step along the way up to closing and beyond. I found these videos to be very detailed and they always seem to answer my questions and set my mind at ease. All associates I worked with at Veterans United obviously love the work that they do to help Veterans like me, make the dream of owning a home a reality!
Casey Martin's team did an OUTSTANDING job getting us our dream home. Angie was with us through the whole experience and answered all our questions promptly. A job well done!!
Thank you all so much!
My husband and I have had an amazing experience dealing with Veterans United. We now have a home which we will live in for the rest of our lives. We had a wonderful time with Lizzie and she helped us out both emotionally and financially. Thank you for everything.
If you are a vet and you want a home, and you want a team that will honor you personally and your service to our country, call Vets United. You deserve the best; they are, hands down.
Adam and Jesse, both gave me assistance when needed. And kept me abreast as the loan progressed through the entire financing process. Both were available for any questions or concerns.
We were put to ease knowing we were in good hands. It was great knowing we could get our questions answered right away. We enjoyed working with our loan specialist- Samantha.
We have worked with Dave Munns twice now for our last two home purchases. He is outstanding at what he does. Always clear communication and working with us to get the best deal possible. We are grateful for he and his team's help and will not hesitate to recommend him to others. We will also be a return customer should we ever need to. Also Katie Colden on the real estate side of things was outstanding to work with. She worked tirelessly to help us find a new home and always made us feel valued during the process. We will not hesitate to recommend her for anyone's real estate needs.
We have dealt with VUHL 3 times, and each time has been very easy. billy Watkins and his team are awesome!
I shopped around extensively for a loan while my wife and I were finding our first home. We came to Veterans United because they were able to give us the best rate (and then later reduced it further, and gave us guarantees throughout the process). After that point, when I decided to use VU, I was floored by the customer service that was provided by every member of the staff that I worked with and the thorough approach they had. My wife and I went under contract, and then the sellers backed out- I anticipated this being a huge hassle with the loan. Instead, I got a heartfelt call from Craig expressing his condolences for our bad luck and then he took care of everything on the loan side. As things developed, the web interface made things extremely easy (I never had to find a fax or notary or anything of the sort). Finally, VU's explanations for everything helped us understand each step in an honest, up-front way that was easy enough to understand for a layman but in-depth enough to help us through these major financial decisions. I will recommend VU to anyone I know who is eligible and, should we move, will always work with them in the future.
Other than a few problems at closing the process went very well.
Very friendly and helps ease my mind and explained things I didn't understand.
My brother is currently starting the same process.
Tom did a wonderful job. Do you have to have a lot of patience to deal with somebody like myself and Tom did a wonderful job very happy to work with this man and you would be a fool to let this guy get away from you