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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

219,081

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
165,188
4
42,792
3
7,025
2
2,216
1
1,860

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Showing all 271 Navy service member home purchase loan reviews from Louisiana

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3 out of 5 Stars

So the process of uploading documents was very easy. My biggest issue was service. I was frustrated with the delay of the appraisal which caused us some stress because we had to move out of our existing house and we could not move in to our new one because of the delay.
When I relayed this frustration I feel like I was ignored for a bit of time rather than addressing it. Once the appraisal was complete the communication did get better. But it took two weeks from when I told VU to order the appraisal and when it was done.

Loan Officer: Zachary Debord

NMLS# 192560

2.5 out of 5 Stars

Started the process very early (3 months) in advance so that most paperwork could be completed early. Was told that once my firm job offer was received, it would take underwriting about 5 days to approve the loan. Once I received the “final document” it took an additional 4 weeks and a plethora of documents to close on the loan, most of which could have been prepared and provided to me during the first two months. During this time I had to resubmit several documents which had been previously submitted and “green checked” as reviewed and accepted. This lender does not understand lateral job transfers between federal agencies, and that you are continuously on the fed. payrolls without break in service when you transfer. This was my fourth house purchase using a VA loan, and by far the most difficult experience. The only reason Joe didn’t get 10 is because it took a week for him to order the appraisal after I called to order it, and because his assistant seemed extremely disorganized and confused every time I spoke to her about about loan documents and status. It was easier to resubmit documents at her request than to argue that it was already received and approved in the online system. Anytime I spoke to Joe directly he was very helpful, and easy to work with, however most contact was with assistant, which proved to be somewhat frustrating.

Response from Veterans United

Jonas, Thank you for sharing your experience with our team. We would like to learn more if you choose to share. One of our client advocate team members is available to speak at any time. We want to use your information to assist our loan teams in the future. Knowledge from your experience will help our teams assist veterans in the same experience moving forward. I know we can not make up for what had happened we still value your service and for choosing Veterans United. Thank you again.

5 out of 5 Stars
Would Recommend

Loan Officer: Erica Haynes

NMLS# 1699489

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend

Loan Officer: Ian Reed

NMLS# 1289062

5 out of 5 Stars
Would Recommend
Photo submission from Myyahhnna T.

Working with Wesley Earl and Miranda was the best experience ever, especially being a first time home buyer. They made things seem so easy and stress free. I enjoyed them. I am the happiest person ever. This is like a dream come true and I would like to thank them for working so hard to make all of this possible. Team Wesley Earl!

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

Loan Officer: Erica Haynes

NMLS# 1699489

5 out of 5 Stars
Would Recommend

Veterans United made home buying a breeze I recommend them to everyone

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend

Loan Officer: Dawn Plank

NMLS# 35210

5 out of 5 Stars
Would Recommend

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend

VU is very diligent and thorough.

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend

Loan Officer: Jenny Kolan

NMLS# 1861612

5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend
Toby S

My family and I are forever thankful that we lucked up and got Andy as our loan officer! He was by far the best representative of a company I've had the pleasure to work with and this was a blessing since we are first time buyers. Thank you for what you do Andy and Veterans United!

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Loan Officer: Mary Jacobi

NMLS# 840760

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Loan Officer: Joseph Choi

NMLS# 34787

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5 out of 5 Stars
Would Recommend

My experience with Veterans United was the best I have ever had. Everyone is positive and very knowledgeable. They go above and beyond to make your home buying experience a positive and rewarding one.I highly recommended Verterans United for any and all home buying needs

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend

Veteran’s United, an awesome staff

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

3 out of 5 Stars
Would Recommend

Loan Officer: Joseph Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Loan Officer: Angela Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

I am very happy to have completed the home-buying process through VA Home Loans, and if we had to do it again, we would definitely choose VA Home Loans!

Loan Officer: John Wacker

NMLS# 1861727

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Truitt

NMLS# 1778643

4 out of 5 Stars
Would Recommend

Loan Officer: Christina Gardiner

NMLS# 1450509

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