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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

381,990

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 517 Navy service member reviews from Massachusetts

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5 out of 5 Stars
Would Recommend
headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Great experience overall

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

I will recommend VU to all of my fellow VETS

headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

5 out of 5 Stars
Would Recommend

Veterans United is one of a kind Home Loan where they make you feel that it is possible to buy a home in a difficult market. I love that we had task to complete to take the stress out of our busy schedules. My family will be forever grateful for all of support .

headshot image of Justin Lucas

Loan Officer: Justin Lucas

NMLS# 2026793

5 out of 5 Stars
Would Recommend

I'm not the least bit computer cool, and your team had the patience to walk me through the entire process. Without their help I seriously doubt the home buying process would have been possible. My thanks to the entire team.

headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

I am so pleased with the two people that I dealt with, Anna and Rachel. I am very happy that I went with them for the mortgage.

headshot image of Anna Koepke

Loan Officer: Anna Koepke

NMLS# 2351288

4.5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Overall, the actual mortgage services were excellent. Applying, underwriting, and closing all went more smoothly than I thought possible. Some of the additional services may have been more beneficial if we were moving to a new region; the concierge merely provided lists of utilities providers rather than contacting or facilitating transitions on our behalf. Since we only moved one town over, we already had all of the information the concierge was able to provide.

headshot image of Devin Perkins

Loan Officer: Devin Perkins

NMLS# 1737394

5 out of 5 Stars
Would Recommend

Veterans united team was extremely helpful throughout the entire process, any questions they were there to help. When you called if they were working with another client they made sure to get back to us. They were exceptionally helpful and thoughtful, you couldn’t ask for more helpful people and friendly whenever you called them, Outstanding personnel to deal with thank you.

headshot image of Kristin Riney

Loan Officer: Kristin Riney

NMLS# 1402291

5 out of 5 Stars
Would Recommend
headshot image of Aidan Anderson

Loan Officer: Aidan Anderson

NMLS# 2345277

5 out of 5 Stars
Would Recommend
headshot image of Kristin Riney

Loan Officer: Kristin Riney

NMLS# 1402291

5 out of 5 Stars
Would Recommend

One of the easiest and most friendliest experiences

headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend

Once the actual mortgage process started, communication got confusing. My first loan officer, Heidi Sharp, was extremely helpful with immediate responses to all my questions during the pre-approval stage.Communication with Kayla was less responsive, and my emails to her and Dalton did not always get answered.It was also confusing as to what actions needed to be taken, by whom, at different stages of the process.What would be helpful would be a rough timeline and checklist of who does what, from offer to closing, and who has to send what info and documents to whom.

headshot image of Kayla Thoenen

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

What can’t I said. Josh and his team have helped me and my family several times on purchases and refinancing and every time they make it smooth and easy.Thank you guys so much!!!!!!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Excellent experience I would highly recommend to anyone who has served the nation. Ben and Jennifer were prompt, honest and professional. This is a true example of what a loan officer and a loan team should be. The service I received was excellent, I could not be happier with Ben, Jennifer and the rest of the team. They were very professional, knowledgeable and had quick response times to all my questions . I was so lucky to have worked with this loan team for the purchase of my new home. Thank you Ben and thank your staff also.Thank You So Much!!

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

4 out of 5 Stars
Would Recommend
Photo submission from Connor G.

The process is long, but worth it in the end. Ask for Matt or Becca; they do not disappoint.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Gerrit Hane

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend
headshot image of Derek Flood-Lorber

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend

This team is amazing. Always kept my husband and I in the loop. They basically held our hand throughout the whole process. And for that I say thank you

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Veterans United was a breeze to work with, they explained every step of the way and always had time to walk us through steps if we needed more clarity. Home buying is stressful enough and having a lender who reduces that stress is invaluable. Thank you Veterans United!

headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars
Would Recommend

Great work team. Tough challenges and mistakes are not failures. They are learning experiences and successes!!

headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend
headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

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3.5 out of 5 Stars
Would Recommend

The underwriter was inefficient as they went through my job offer/contract. Each day she would ask for something and I would provide it only to have amplifying questions the next day despite me requesting if she required anything specific to help ease the process along, this delayed my ability to get clear to close numbers and caused hassle to my entire home buying team.Again Hank, Sarah and Jodie were phenomenal and kind in carrying out this loan! Huge thank you to all of them!

headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend

My experience with Veteran's United was an extremely positive one and I would recommended them to anyone. They make you feel like you're one of the team from day one and are really there for you throughout the home loan process all the way through to closing.Thank you!

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
Would Recommend

Great job.

headshot image of Katelin Lawrence

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend
headshot image of Josh Miller

Loan Officer: Josh Miller

NMLS# 2288848

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Dave Buchner

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend
headshot image of Caleb Beebe

Loan Officer: Caleb Beebe

NMLS# 2070328

More Reviews

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