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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

381,997

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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1

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Showing all 2,530 Navy service member reviews from North Carolina

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5 out of 5 Stars
Would Recommend
headshot image of Justin Hudson

Loan Officer: Justin Hudson

NMLS# 1823997

5 out of 5 Stars
Would Recommend

I would totally recommend veterans united to anyone and everyone. Hands down the bestbi have ever seen or even heard of.

headshot image of Chris Kubat

Loan Officer: Chris Kubat

NMLS# 2421105

1 out of 5 Stars

Lack of communication. Only contact you when they need something, but when you have questions it's "let's get them off the phone asap". Made an $8000 "mistake" by "not clicking a button" before my loan ever started and then tried to fix it with a $1000 concession. Very pushy about when to lock in my rate even though it fell 3 days later to a 30 day low. Stay Away from these guys.

Response from Veterans United

Hi Jeffery, thank you for sharing how you felt about your process. We are sorry to hear the communication you received did not meet your expectations. We know rates change day to day but in the end locking is certainly your choice (though we always want to ensure that we are providing those changes along the way). Our intention would be to give you every opportunity to have your desired rate and if that window closes, discussion around buying that rate down is the next best step. We were thrilled to be able to do just that as well as applying a credit. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.

4 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

I am so grateful to the folks at Veterans United. I look forward to continued support from them in the future!

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
Would Recommend
Photo submission from Renee J.

My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

I can’t say enough about how wonderful the team with Veterans United was how supportive our team was with helping us get our home. I’ve always heard of nightmares from people who have purchased homes and how horrible it was . But I can definitely say that our experience was amazing!!! Very easy stress free. Our team went above and beyond! I would recommend them to anyone! We love our new home and thanks to the team at Veterans United we are now living in our dream home.

headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

5 out of 5 Stars
Would Recommend
headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Ted Richardson's team was the best loan team I could've asked for. They were always quick to answer my questions and helpful with the more tedious tasks of home buying. 10/10

headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend
headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

The refinance process was so simple! Jamie took care of everything! He answered the few concerns that I had within minutes! He helped originally when I bought my home and I was very happy to see that he was the one that would be helping me with refinancing because it was as seamless as the homecoming process was.

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend
headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

5 out of 5 Stars
Would Recommend

Our service was excellent and would recommend you to others

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
Photo submission from Deborah H.

This whole process was easy and stress free. I always felt like I was in good hands and didn’t have to worry about anything. I was supported throughout the whole process And any time I had a concern, I knew I could just call or text and get an answer quickly even on the weekend I wanted to put the offer in on my house.

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend

I believe that this is a very good entity whose core is a multi-faceted model of service genuinely concerned for the success of veterans purchasing a home. In the past I have purchased homes that the process had been extremely stressful; however, VA made it an enjoyable experience.

headshot image of Shelby Miller

Loan Officer: Shelby Miller

NMLS# 2251000

4.5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Ali needs a raise, she was the best loan officer anyone could ask for and because of that I will continue to use her and recommend her and her team to all future home buyers!!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

5 out of 5 Stars
Would Recommend
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

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4.5 out of 5 Stars
Would Recommend
headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

Charlie and Trenton helped me immensely to make sure that I provided everything in order to get my dream home! I appreciate them both!

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
Photo submission from Joretta C.

Thank y'all for everything

headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

More Reviews

See all 381,997 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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