There was constant confusion on your end. I had to submit paperwork twice and attorney & realtor also had to submit same paperwork too. The final closing documents were never sent to me and so went in blind at closing. I was charged for stuff on final closing that I had already paid for. Everyone was happy & willing at beginning of process and by the end it got ridiculous because I felt no one knew what the other was doing, even though everything was in my portal.
Response from Veterans United
Hi Linda,
Thank you for sharing your experience. I'm sorry to hear the process became so frustrating. Having to submit documents more than once, not receiving your closing documents ahead of time, and seeing unexpected charges at closing would leave anyone feeling disappointed. That's not the level of communication or coordination we strive to provide.
I'd appreciate the opportunity to learn more about what happened and review your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I was not happy with all the delays in closing and No one was able to provide me with a clear answer regarding my property tax exemption .....It went unexplained until closing day and If the proper research was completed the delay in this matter could have been avoided
I thought the process was fluid. It was a quick loan process unlike some I’ve seen.
So I couldn’t have asked for a better loan team then Terri Behrens and Jackie Cox. By far outstanding during the whole process. Terri was able to answer any and all questions I had while making the whole thing super painless and stress free. Even more so since I am in the Navy and stationed overseas at the time during the home buying process. She worked with me and hooked me up with the perfect realtor and got me in a home for my return stateside. If I could give a higher rating then 10 I would. Already recommend them to my friends, and will definitely use them in the future.
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Clayton and Donna are exceptional! As well as everyone else who worked with us! Definitely recommending Veteran’s United to our friends and family
I want to thank you and your entire group for making this purchase an easy experience and providing us with all the resources we needed to make this successful.I will certainly recommend you all to any friend who is looking to purchase a home in the future.
We had a fantastic experience working with Veteran's United and will definitely use you again for any future home purchases.
VU was great at being a one stop shop for all things associated with buying a home using the VA loan. They covered everything from the loan itself, introducing us to a realtor, and took a lot of the stress of moving away.
Faced adversity during the approval process, however Andrew did a great job responding.
Good experience overall. Agents responded to my concerns quickly and treated me like I was a part of their family.
Working with Marcus as my home loan coordinator at Veterans United Home Loans was nothing short of exceptional. From start to finish, he demonstrated a level of professionalism, knowledge, and genuine care that made what could have been a stressful process feel smooth and even enjoyable.Marcus is the kind of person who doesn’t just do his job—he owns it. He was always available to answer questions (no matter how small), explained every step in a way that was easy to understand, and made sure I felt confident and informed throughout the entire journey. His communication was consistent, clear, and timely, which is something that truly sets him apart.What impressed me most was how proactive he and his team were. They stayed ahead of deadlines, handled any potential issues before they became problems, and worked seamlessly behind the scenes to ensure everything moved forward without delays. It was clear that Marcus leads or is part of a team that values precision, efficiency, and client satisfaction at the highest level.Beyond the technical side, Marcus brings a human touch that you don’t always find in this industry. He genuinely cares about the people he works with, and that shows in every interaction. You never feel like just another file on his desk—you feel like a priority.If you’re looking for someone trustworthy, responsive, and highly competent to guide you through the home loan process, Marcus and his team at Veterans United Home Loans are an outstanding choice. I would confidently recommend him to anyone looking to buy a home and have a stress-free, well-managed experience.
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My Team at Veterans United Wesley, Kristine, Wade, and Phoebe all were very professional, helpful and courteous. My Team is awesome and I recommend them anytime to anybody.
My team made everything go smoothly. Whenever I had a question or needed help they were there with answers.
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
they made the process so easy and smooth
Aaron and his team are so effiecient and commnication is in a timely manner when you have questions. The process was seemless for us. We did our part and everything went smoothly. Aaron and the team are very attentive, good listners, and very pleasurable to work with. I apppreciate the diligence.
The hands on service I was outstanding from beginning to end. Any questions I had were answered in full detail and in a timely manner .
Wes & Tyler made the home buying process pleasant and with ease. I would highly recommend to everyone wanting to purchase a home. You guys all rock!!!!!
