There’s a reason my veteran friends and I only go through veterans united. They made the process easy and stress free. Thank you for all the hard work you guys do to take care of us veterans
Overall the process with Veterans United was good, I feel it would be beneficial to have better communication from the Loan team via phone calls vs text messages. I would go through Veterans United again for sure.
Asking repeated documents on the to do list was tiring.
I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!
The support this group gives is 2nd to none. Thank you for ever!
Great communication and follow up. Always available to answer any questions.
Asli and Rhiannon were amazing throughout the entire process even with me bothering them for updates.,
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This has honestly been an extremely simplified process. I couldn’t be happier with the team and will absolutely do it again in the future.
Over all the experience was really good. I did find it frustrating that most of time I called with a question , I had to leave a message and wait till the next day for a call back. I have to say Amanda F. was always helpful and if she could not answer my questions she would get me in touch with someone that could. The entire team work together to keep the process moving forward. I would definitely recommend Veterans United. Thank you all for your dedication to helping Lily and I great Job to: Vidal Patel and Mason Radcliff.
Outstanding Service from multiple team members coordinated by Shea Christenbery who was wonderful to work with. Enrique with the Pre-approval process was great.
Highly recommended, second to none!!!
Very helpful, Austin and Kayla were very informative answered any questions I had and were very kind. I couldn’t imagine being with anyone else through this stress full process. So thankful someone told me about yall.
We are so happy that we found Veterans United!! What a great team of professionals. Everyone on our loan team made the entire process go easy and smooth. A shout out of appreciation goes to Nick Vance and Beth Madden!! Great work!! Everything you did for us was TOP NOTCH!! You're AMAZING!!
Clayton and the whole team were awesome.
I had no idea what I was doing and they helped me every step of the way.
Amazing, empathetic, empowering, professional and authentic is how my wife and I would describe Nina, Curtis and Chris the credit associate. Great job ALL! We are thankful for all the support during this process.
Veterans United sets the standard for satisfaction in every way for buying your new home! 5 full stars! 10/10
Meh…. I wouldn’t use you again. Thank you. Too many days. Cost me too much.
Response from Veterans United
Hi Darrell,
I’m really sorry to hear how frustrating this experience was, especially when it came to timing and cost. I understand how delays can add up and leave you feeling this way, and it’s disappointing to know we didn’t meet your expectations.
Your feedback is important, and I’ll make sure it’s shared with the right teams. We’re always working to improve communication and efficiency so experiences like this don’t happen. If you’re open to it, I’d appreciate the chance to learn more. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
I couldn't imagine a more tight-nit, professional team than Dan Kelly's team. The communication and promptness they demonstrated processing my home loan was absolutely amazing to me! Thanks guys!
Excellent professional service and made the whole process so easy.
