My team was great, I'll happily recommend VU to anyone.
Jason Bals and Team are devoted to providing exceptional customer service as well as in depth knowledge on all matters regarding home buying.
Bill was great to work with . Made this whole process smooth and fast .
Easy process, up front realistic quotes and superb customer service.
Thank you!
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The team of Crystaline, Bailey, Missy, Jonathon Mack went above and beyond since the beginning of this process back in October 2024. When we had to put a pause on shopping due to the credit setback they checked on me and gave me pointers or advice on where to go next. We hit the greenlight again November 2025 and i found this home end of January '26. Crystaline made the process easy and smooth with the offer and paperwork throughout the 2 month closing period.
Jeff and his team were amazing! Jeff helped me through the entire process and was available throughout the process.
This was the easiest mortgage process that I have ever gone through. Adam and the team were fantastic.
Thank you Veterans United, Chelsea Browner & My Team for helping make our dream a reality.
So far my only issue is the Title Company. I wish I would have been given the opportunity to use the Title Company in my city. I feel like the one used is slow with releasing funds and I called them and had to leave a message but have not recieved a return call.
With that being said, I highly recommend my loan officer Kelly Bivens. This is the second time she has helped me with a VA loan and the process went very smoothly both times. Melissa S was also extremely helpful. Thank you again to both.
Professional and always communicates through closing.
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Nichole and Blair were excellent at helping me with my second home purchase. Thank you! I couldn't ask for a more on point team.
The entire team at Veteran's United made what could have been a very stressful process a breeze. Communication was timely and accurate and we couldn't be more pleased with how professional everyone at VU was.
Not only did Derek listen to all of our concerns he took the time to answer all our questions. We ran into some crazy uncommon issues and his team handeled it all and went above and beyond to make sure we didn't worry or stress out. They were so attentive and involved in everything. They were so prompt responding to everything. I will not work with another company!!! Veterans United is outstanding!
This was the most seamless loan process I have ever gone through. My loan team delivered on time. Word of advice: complete your To-Do’s as soon as they hit your inbox. This is where you have the most control during this process. Bill Bales, his team, Kat in Client Advocate ...everyone was phenomenal and very professional! I wish I could leave them a 10 star and give them all a virtual hug!!!!
Justin and his team were extremely helpful.
Mark and team have been awesome, from the original loan through the refinance. I know that My wife and I are being taken by a quality team, thank you.
The Veterans United team was absolutely fantastic and helped me every step of the way!
Amazing job, handled things when the realtor didn't/couldn't
