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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

218,783

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
164,960
4
42,736
3
7,014
2
2,214
1
1,859

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Showing all 29,704 Navy service member home purchase loan reviews

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5 out of 5 Stars
Would Recommend

Overall the process went well. We hit a significant snag with underwriting and communication could have been much better with this department.

Loan Officer: Matthew Eichenberger

NMLS# 369949

4.5 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Loan Officer: Ali Schellenberg

NMLS# 759461

2.5 out of 5 Stars

Started the process very early (3 months) in advance so that most paperwork could be completed early. Was told that once my firm job offer was received, it would take underwriting about 5 days to approve the loan. Once I received the “final document” it took an additional 4 weeks and a plethora of documents to close on the loan, most of which could have been prepared and provided to me during the first two months. During this time I had to resubmit several documents which had been previously submitted and “green checked” as reviewed and accepted. This lender does not understand lateral job transfers between federal agencies, and that you are continuously on the fed. payrolls without break in service when you transfer. This was my fourth house purchase using a VA loan, and by far the most difficult experience. The only reason Joe didn’t get 10 is because it took a week for him to order the appraisal after I called to order it, and because his assistant seemed extremely disorganized and confused every time I spoke to her about about loan documents and status. It was easier to resubmit documents at her request than to argue that it was already received and approved in the online system. Anytime I spoke to Joe directly he was very helpful, and easy to work with, however most contact was with assistant, which proved to be somewhat frustrating.

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

If I had to purchase another home it would be with Veterans United.!!

Loan Officer: Titus Zeigler

NMLS# 1753627

5 out of 5 Stars
Would Recommend
Photo submission from Everet K.

Our VA mortgage we obtained through Veterans United was the most efficient and effective mortgage we’ve ever experienced in over 40 years of mortgaging homes both while in the military and since retiring. We attribute this extremely positive experience to the professional and technical expertise of Steve Kincheloe and his team of mortgage professionals. We would strongly recommend Veterans United and Steve Kincheloe anytime someone is purchasing a home or refinancing their current residence.

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Nelson

NMLS# 1483177

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Epperson

NMLS# 1680239

4 out of 5 Stars
Would Recommend

I would recommend Veterans United to all of my fellow Veterans for their home buying needs. They are very professional and courteous to their Customers.

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Working with the united team was a pleasant experience.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Stephen Erickson

NMLS# 1421194

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4.5 out of 5 Stars
Would Recommend

Great overall experience

Loan Officer: Cally Matthews

NMLS# 1555794

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend

My overall experience with VU was a great one. The communication when I went into underwriting was great. I was able to obtain a 2.25% 30yr loan, which is the best around. The real state agent that was assigned was awesome. Because of his recommendation I ended up with a great house in a very competitive market (Phoenix). I would definitely recommend VU for your next home purchase.

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend
Photo submission from Michael M.

Painless process, with extremely helpful, knowledgeable and friendly people. Veterans United is the best way to buy a house. Thank you!

Loan Officer: Joshua Grove

NMLS# 1783478

5 out of 5 Stars
Would Recommend

Loan Officer: John Schnurbusch

NMLS# 1813273

2.5 out of 5 Stars

Loan Officer: Dan Hopkins

NMLS# 1525090

4.5 out of 5 Stars
Would Recommend

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

I would recommend Jason and Veterans United to anyone that loves great customer service and peace of mind. I didnt have to worry about anything!! You guys rock!! Thank you so much!

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
Photo submission from Rita F.

They were extremely helpful and knowledgeable! Helped me through the entire process.

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend

EVERYONE involved was fantastic and easy to work with.They made it much less stressful than I had imagined.Thank you all very much..

Loan Officer: Matt Colgin

NMLS# 1374345

3.5 out of 5 Stars
Would Recommend

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend

Patty was also a pleasure to work with. She had exceptional return times on calls and emails and kept us up to date.

Loan Officer: Katie Rose

NMLS# 860643

3.5 out of 5 Stars
Would Recommend

Loan Officer: Carl Zeigler

NMLS# 1884756

3.5 out of 5 Stars
Would Recommend

Loan Officer: Robert Canine

NMLS# 1866300

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