We were very pleased with our experience from beginning to end! We started working with Connor Kyle and have nothing but amazing things to say about him! He played a huge part in getting us prepared to buy a home! Then we worked with Sam Brown and Melissa Longston and they were both phenomenal and easy to work with! We have nothing but positive feedback with our experience with VU, we are so appreciative of everyone we worked with!
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
Outstanding Service from multiple team members coordinated by Shea Christenbery who was wonderful to work with. Enrique with the Pre-approval process was great.
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Super smooth process, as a first time buyer they handled a lot of the work. Personally I wish they broke the verb-age down a bit more...oh and gave me the cd one day earlier.
Loved this team! They were amazing! So grateful for their help in the home buying process.
It was one of the smoothest Loan process we have had. Glad we were finally able to get a good home using my VA Benefits.
The process in the beginning was smooth and streamlined. Everyone was helpful and easy to talk to. The closing process, however, had some issues. I had to reach out multiple times with the same questions and double check the answers I was given. My closing numbers were wrong after having said multiple times that I wanted to put money down up front. This caused frustration on both the buyer and selling side. Everyone worked hard to correct the issues but it was not ideal and now requires more paperwork on the backside. Somehow communication broke down on multiple sides at multiple points in the closing portion.
I worked with Veterans United on getting my first home loan and refinancing it. I couldn't be more impressed with the service I received. From my initial inquiry to the final approval, the staff went above and beyond to ensure the process was smooth and stress-free. Shout to Torie, Ashley R, Gloria, and James for providing exceptional service from start to finish. Trust and believe i will be working with them again.
Thank you to John, Tori, and Jaden. They made our loan/moving process painless. We greatly appreciated their consistent communication so we knew at all times where things stood. Everything was done with efficiency, accuracy, and speed. We strongly recommend Veterans United to anyone looking for a loan to buy their next home. Thank you, Veterans United. We're very happy in our new home!
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This was my second time buying a home with Veterans United, and I don't know how I would do without them. They made the process more streamline each time. I love Veterans United!
Great job and communications, very easy step by step process and overall amazing job with the whole process, thank you
Thanks to the whole Veterans United team for helping to make the first home I’ve bought on my own such an easy process!
Veterans United home loans was a great experience. Professional, very knowledgeable and very quick. They helped me every step of the home buying process. Thank you so much.
Well, I did recommend you to my brother, Stefan Suliman, in Georgia. However, I hope he will have a better team. Lots of mistakes happened. My team nearly lost me as a customer with their inexperience and lack of organizational skills. You should have a checkpoint system in which you email your customers about what needs to be done.
My team is telling me we will take care of the pest control/termite inspection. You don't need to worry. Well, 10 days to closing, and they dump it into my lap; we need the home inspected for termites. Oh, guess what? They also needed the metal shed inspected. three days before closing. That is crap, and your interest rates are all over. My brother got 5.75%, no points, and I got 5.99 with points. really lets squeeze the veterans for what we can? I guess I will need to find someone in the media to give you some publicity.
Response from Veterans United
Hi Marcel,
First, I appreciate you trusting us enough to recommend your brother. That makes it even more disappointing to hear how frustrating your own experience was. I’m really sorry for the stress caused by the late requests and lack of organization, especially so close to closing. Being told something is handled and then having it come back to you at the last minute isn’t the kind of experience you should have.
You also deserved clearer communication throughout the process so there were no surprises. I hear your concern about the differences in rates as well, and I understand how that can feel confusing and unfair without the right context.
Your feedback is important, and I’d like the chance to take a closer look at what happened with your loan and experience. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this in more detail.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
It was an interesting experience the experts delivered more than my expectations and will definitely recommend for everyone military personnel who wants to acquire a decent home.
