My agent and loan officer were honest from the start of the homebuying process. I felt supported and all my questions and concerns were addressed. Someone was always available to help me and provide guidance in the process.
“Working with Chance throughout my VA home loan process was an outstanding experience. He was extremely responsive, always checked in to see how things were going, and stayed on top of everything to help keep the process moving quickly and smoothly. He made the home buying process much easier to understand, answered my questions in a way that actually made sense, and was always easy to talk to. His professionalism, communication, and dedication really helped take a lot of stress out of the process, and I truly appreciate everything he did to help me become a homeowner.”
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
Working with Bryan has been a phenomenal experience. He was very attentive. He took time to listen to my concerns and then took as much time as needed to answer questions to my satisfaction and/or give me the clarity I needed to make informed decisions. My attempts to contact Bryan were successful. If I left a voice message he would return my call expediently. The same can be said about sending him an email or a text message. He is very responsive. Bryan always made me feel that working with us and doing his part to assist us in getting our loan approved was the most important task for him. There was never a time that Bryan displayed any displeasure throughout the entire process. From the loan application to the Clear to Close, he was very personable and professional. It was my honor to work with someone so knowledgeable and passionate about their craft. We were in the process of selling our home when I first made contact with Bryan. Selling a home and purchasing a new home simultaneously involves many hills and valleys and periods of joy and pain. I am grateful that Bryan was the one constant throughout the entire process that I could count on to be reliable and be a person of his word. Even when he had to break the news to me that we had to push back our closing date, it was done with such empathy that it truly lessened the sting of that fact knowing my heart was looking forward to that closing date. Prior to Bryan compassionately delivering this news, there were a couple of hurdles that were overcome (on the sellers side) right before our closing date-so the thought was we were finally good to go! Then came the news of having to push the closing date back. Bryan is dependable and will be with you every step of the way in the loan process as if he is doing it for himself or a loved one. Thank you Bryan for who you are and for all you have done to guide us in securing our loan to move into my beautiful Dream Home. Thank you Veterans United for having Bryan on your team!
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I couldn’t have done this without this team!! It was a tricky buy and a short timeline and they were amazing!
Asli and Rhiannon were amazing throughout the entire process even with me bothering them for updates.,
Purchasing my home with Veterans United was a huge milestone for me, and I’m incredibly grateful for the team that helped guide me through the process. Buying a home can be stressful at times, but my team consistently worked hard to keep everything moving and to make sure I understood each step along the way.I especially want to recognize Andy Harris, Shawna, Hannah, and Christie for their dedication and professionalism. Andy was always responsive and supportive, making sure my questions were answered day or night and helping me stay on track throughout the loan process. Shawna and Hannah were extremely helpful and organized, making the document process smooth and keeping me informed of what was needed. Christie worked diligently behind the scenes to ensure everything met underwriting requirements. Andy made sure that we reached the finish line.What meant the most to me was knowing I had a team advocating for me and working hard to make my homeownership goal a reality. I was not just a number. As a veteran, it’s reassuring to work with people who understand the VA loan process and truly care about helping veterans succeed.I’m proud to say I’m now a homeowner, and I appreciate the effort and commitment my Veterans United team put into making that happen. I would absolutely recommend Veterans United to other veterans looking to buy a home.
Made everything easy.
Never bought a house before. It was a scary experience with a lot of unknowns to it. I hope everything went as well as it looks like it has
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Brent was absolutely phenomenal. The realtor i worked with sucked, Brent picked up some of the slack and the others also helped. This whole thing would not have got done without somebody of Brent's caliber. Outstanding job sir.
My entire team was extremely helpful, and very understanding. They did not hesitate to run through all the numbers and any scenarios with me for clarification.
Josh seemed out of touch with process and didn't seem to communicating with his team after phone cons with him. Carrie's communication skills are horrible she outright stopped communicating with my wife. My wife did not get heated with her, but called as she saw the process evolving. We were given bad instruction on how to liquidate our outstanding debts ending up delaying closing by more then ten days and a scramble to extinguish issues with debt liquidation. They pressured the sellers agent for paperwork claiming the close was happeneing quickly when they were telling us it was gonna be another week to ten days to close. I will also add that the website is utter garbage to interact with, second why can't your agents upload to customer files? Seems kind of inefficient if I can't access the website. Speaking of access I ran into a issue logging for OVER A MONTH and mentioned it regularly with both Josh and Carrie and they just blew it off until the last minute while I was traveling across country and the absolutely needed me to have a good login. Hands down this was WORST experience I've had when getting a through a VA loan process. Both my agent and the sellers agent are going to discourage their future clients from using your company for VA loan services after this transaction.
Loved this team! They were amazing! So grateful for their help in the home buying process.
All went well. Must do plenty of homework in order to get everything done. Plus, hire a realtor. They are a key asset between you and the seller.
Taylor & her team were outstanding & I would recommend vu to family & friends
Awesome job!! Highly recommend them.
