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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

219,075

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
165,185
4
42,790
3
7,024
2
2,216
1
1,860

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Showing all 46 Other service member home purchase loan reviews from Michigan

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5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Communication was definitely an issue though, needs improvement.

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Loan Officer: Katy Reeder

NMLS# 1246356

2.5 out of 5 Stars

During the entire process we could not reach our loan team as they were terrible communicators. In addition, we were unable to use or VA loan benefits because of the terrible appraisal that was performed on our home ($44,000 less than the appraisal for our conventional loan) and the company’s refusal to allow us to pay for a new one. Our loan team suggested that we switch to a conventional loan with a 5% down payment through their company, so we did, only to find out the day before closing that we did not qualify for this down payment. In order to avoid homelessness, we had to take a loan out from retirement to make the down payment. This financial hardship could have been avoided if the company would have allowed a new appraisal on the original loan or if our loan team knew how to do their job and told us that we would need an extra $59,000 for the conventional loan down payment upfront as we would have gone with another loan provider. The company did nothing to make any of these issues right or even acknowledge their mistakes.

Response from Veterans United

Hello Eric, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you to provide more detail and help us look to improve.

5 out of 5 Stars
Would Recommend

Jerry and Courtney were amazing. They made it all go smooth. This is our second home purchase using Veterans United and we couldn’t be happier about choosing to use them again. Thanks again Jerry and Courtney for all your hard work and help.

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Highly recommend this company, they work hard to get you where you need to be.

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend
Photo submission from Ashley B.

Brad, Kat, and Tracy worked very hard to get me closed on my home. They made me feel comfortable and confident buying a home. I would absolutely recommend to a friend!

Loan Officer: Brad Strubel

NMLS# 1392166

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Awesome job very easy to work with. Also very knowledgeable

Loan Officer: Terry Roberts

NMLS# 397987

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5 out of 5 Stars
Would Recommend

I would like more transparency on how credit scores are calculated. There was a roughly 80 point decrease in what VU pulled versus what my consumer credit reports showed. I believe that is too big of a discrepancy.

Loan Officer: Chace Tuck

NMLS# 1884773

4.5 out of 5 Stars
Would Recommend

It was a longer road than I anticipated but I have my home!!!

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Carrie was on top of everything and a good communicator. I reccomend her highly.

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

Cant say enough about V U they were there when I needed them they treated me like a friend instead of a client. They are Awesome.Thank you,
Barton spradlin

Loan Officer: Terri Behrens

NMLS# 1122291

5 out of 5 Stars
Would Recommend

Veterans United has my 100 percent support!

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Loan Officer: Forest Nenninger

NMLS# 1284729

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

2 out of 5 Stars

If you are looking to begin your home buying journey shop around for your lender if you haven’t already settled with your bank. It’s hard to get ahold of the officials when a lot of documents are very time sensitive. If you need to save money before buying a house, veteran United has random fees, so I suggest saving at least $3,000 more than anticipating.All in all I did go through veterans United for my home loan and I am happy with my decision, I just wish the process was a little less stressful.Thanks

Response from Veterans United

Autumn, Thank you for sharing your honest feedback and thoughts on the your loan process. We understand that the process can be at times very stressful and we strive to eliminate that stress through communication and trust. We want to thank you for giving this feedback and advice for our future clients to view. This information helps strengthen our skills to assist future veterans.

4 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

5 out of 5 Stars
Would Recommend

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Loan Officer: Jared Albach

NMLS# 1279680

5 out of 5 Stars
Would Recommend

Shane was great. He answered all questions and made us feel at ease. The process was painless and outstanding...
Thanks Veterans United!!!!!

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

I was a first time home buyer and they guided me though the whole process. They sure helped to release the stress of buying a home.

Loan Officer: Dave Buchner

NMLS# 217248

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Loan Officer: Tina Guerra

NMLS# 465979

3 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

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