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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

198,712

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
149,001
4
39,490
3
6,506
2
2,018
1
1,697

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Showing all 14 Other service member reviews from West Virginia

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Terry Schoonover

NMLS# 1884414

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

3 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Essner

NMLS# 1520515

3.5 out of 5 Stars
Would Recommend

Loan Officer: Zach Schmitt

NMLS# 1779174

4.5 out of 5 Stars
Would Recommend

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Loved the team we worked with they were amazing at their jobs, and very friendly as well.

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

This is my 3rd closing with Veterans United.. I highly recommend to use their services.

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

The most amazing people to work with, answered all my questions in a timely manner!

Loan Officer: Rachel Bruce

NMLS# 951471

1.5 out of 5 Stars

Communication is very poor, the process is unnecessarily drawn out with no reason as to why. Closing was pushed back 3 times and we did not even speak to our lender until we called customer service and they transferred over.

Response from Veterans United

Vanesa, thank you for taking the time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service.

4 out of 5 Stars
Would Recommend

The staff at VUHL had their hands full with my home purchase as it seemed "Murphy's Law" plagued my purchase. Soon as one problem was fixed another came up and had to be resolved before we could close. They did right by me and made sure my future equity was protected. Many thanks for all their efforts.

Loan Officer: Joseph Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Nick was great to work with & always very knowledgeable. Helpful in every step of our adventure. This was our 2nd home purchase & both times were excellent

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Loan Officer: Edward Kim

NMLS# 1838562

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Meis

NMLS# 1044957

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See all 198,712 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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