Loved the team we worked with they were amazing at their jobs, and very friendly as well.
This is my 3rd closing with Veterans United.. I highly recommend to use their services.
The most amazing people to work with, answered all my questions in a timely manner!
Communication is very poor, the process is unnecessarily drawn out with no reason as to why. Closing was pushed back 3 times and we did not even speak to our lender until we called customer service and they transferred over.
Response from Veterans United
Vanesa, thank you for taking the time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service.
The staff at VUHL had their hands full with my home purchase as it seemed "Murphy's Law" plagued my purchase. Soon as one problem was fixed another came up and had to be resolved before we could close. They did right by me and made sure my future equity was protected. Many thanks for all their efforts.
Nick was great to work with & always very knowledgeable. Helpful in every step of our adventure. This was our 2nd home purchase & both times were excellent