3 weeks we tried to contact my loan officer for our paperwork. No one would return our calls and we left voicemail. I am very dissatisfied with Veterans United. I have already told several people not to use Veterans United for their home loans. We could have closed on our house a week ago if Toni or Lauren would have returned our calls. My real estate agent and sellers real estate agent tried effortlessly to also contact loan officers and leave voicemail with them with no luck. They are also disappointed with Veterans United loan officers and will not recommend them.
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
I am a first time home buyer and was a little intimated by the home buying process. I always felt like the team at Veterans United were there to guide me. They were pro-active, customer friendly, and always looked out for my best interest. It is obvious their number one priority is customer satisfaction and I would highly recommend to anyone buying a home!
If you are looking for a first class lender, Veterans United is the way to go.
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They communicated on time well, and walked us through the process smoothly
Veterans United helped me purchase my first home. They made it easy and were very encouraging. They were so friendly and were even more excited for me than i was at times. Lol!! I am so glad that i chose Veterans United when looking for my first and forever home.
They are very nice people to work and there to answer any guestions
The experience was great, the process was smooth, and service is top notch. You cannot go wrong with Veterans United - glad I decided to go with them. What an awesome team I tell you!
Quick, easy, and smooth process, which is just the way I like it. I have no complaints.
I would definitely recommend Veterans United. My home purchase experience it was very exciting and rewarding. This was due to the guidance of my real estate agent and team at Veterans United. Because this was my first home loan I was knowledgeable with the real estate market. Also this was my first interaction with using my VA benefits. Both my Realtor and the team at Veterans United walked me through the process and help me avoid any pitfalls that would have come my way. I definitely would recommend them to anyone that wants to deal with an lender that puts their customer first.
You're next!
Join the ranks of our 150,000+ Proud Veteran Homeowners nationwide.
My experience was wonderful, I would definitely recommend. Thank you for making it so easy.
