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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
2,595 reviews
757 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 2,595 Air Force service member reviews from Illinois

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5 out of 5 Stars

Our team, Chris, Alex and Nacim, were the best. They guided us every step of the way, answered my sometimes ridiculous (to me) questions with no judgement and made the process so much easier than it (honestly) should have been.

headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

4.5 out of 5 Stars

The attached realtor/agent needs to work on his skills. Tyler, on the other hand, was a 10 out of 10 and a consummate professional.

headshot image of Tyler Adolphson

Loan Officer: Tyler Adolphson

NMLS# 1807599

5 out of 5 Stars
headshot image of Jaimie Geiger

Loan Officer Team Lead: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars

I would like to thank Veterans United for giving me some of the fastest service in the industry and helping me complete my home purchase from beginning to end. The entire process took only 32 days to close. If I exclude the weekends, it took even less time than that. Unbelievable!Mr. Vanamala, your staff was amazing, especially with the communication and follow-up. Everyone was on the same page throughout the entire process.
I financed a home purchase in June 2021, and it took CrossCountry Mortgage two months to get me across the finish line. I am still shocked by how quickly Veterans United was able to get this done.Mr. Vanamala is a top-flight loan officer, hands down. Another advantage he had in his favor was that he knew about the area I wanted to purchase in.
I will always send you referrals to Veterans United because of their highly trained personnel, especially the two people who helped put me on the map. Senior Credit Counselor Ms. Darlene Miller helped me with my credit scores and Mr. Vanamala was my first point of contact regarding my mortgage.Both Mr. Vanamala and I have so much in common, and I really enjoyed working with this young man. His knowledge, top-flight customer service skills and follow-up were amazing and off the charts.
Veterans United has excellent people from top to bottom working for their company. They are all assets to the operation. With my experience in sales, credit, finance, marketing, and other fields, I can say that Mr. Vanamala and Ms. Darlene Miller are hard to find and tough to beat. They are both crown jewels. They are keepers.Thank you again for making my dreams come true. God sent me to your company.Have yourself a spiritual and productive year. I pray that your company stays number one and continues to increase its market share. I will do my part by sending referrals your way and helping you increase your market share in other parts of the country.Warm regards,
Bert E. Chapman
United States Air Force
Agent Orange Cancer Survivor, Two Times

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars

Blake was absolutely great to work with! This was our first time home buying and we have heard horror stories over the years. Blake called us on our time when we were both available to be part of the conversation, he answered any and all questions we had, was very knowledgeable, and walked us through everything. It felt like such a seamless process.

headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars

Great team !! Answered all questions and explained everything perfectly !

headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Photo submission from Abdel V.

Use this company. Second home I purchase with Veterans United, and the results were the same. All of the help I needed and a speedy process. I love these people. We are a newly wed couple, and are also expecting a child. Thank you VU Team for helping us get our family home!

headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
headshot image of Todd Keicher

Loan Officer Team Lead: Todd Keicher

NMLS# 447595

5 out of 5 Stars
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

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5 out of 5 Stars

Very helpful and easy to work with

headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars

This was an outstanding experience. Luke did a wonderful job keeping me update on everything that was going on and getting through the speedbumps. I would 100 percent recommend VU to any veteran looking to get a new home!

headshot image of Luke Kindle

Loan Officer: Luke Kindle

NMLS# 2826181

4 out of 5 Stars

Good communication throughout the process.

headshot image of Billy Jones

Loan Officer Team Lead: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

4.5 out of 5 Stars

Ms Holly Ray was great and empathetic to the needs of my family and I! I will happily recommend her again and again!

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

5 out of 5 Stars
headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars

Thank you Veterans United and all the staff that helped me in accomplishing my goal in purchasing my house. Madison and Sarah were very patient and worked to push the process thru with very few hiccups. I will recommend Veterans United to any veteran looking to purchase a home.

headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars
headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

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5 out of 5 Stars
headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

5 out of 5 Stars
headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
Photo submission from Kevin D.

I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.

headshot image of Steve Hopper

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars

My loan officer (Kelsey) and loan coordinator (Natalie) were amazing! They worked relentlessly to help me convert my construction loan to a VA. Moreover, my loan was for a relatively low amount, but no one would have known otherwise based on the attention and care that Kelsey and Natalie provided!

headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars

We had a wild ride (seller side) for my home buying experience. Michelle rolled with it and got me to the finish line.

headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

0.5 out of 5 Stars

I specifically told my team that this was all new to me since this was my first purchase. I was assured that I would have someone guide me through the process. I only got contacted when I didn't go and figure out how to complete tasks without any help. And even then, it was just a simple, "you have tasks to do." My realtor did almost no work when it came to searching for a house and even did the final walkthrough without me (I didn't know that was not normal since I HAVEN'T DONE THIS BEFORE).

headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

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