Rett and Jordan are incredible. The whole process was quick and smooth from start to finish. They were always easy to reach, answered every question right away, and made sure we got a great deal.If we ever buy another home in the future, we will absolutely use them again. They both deserve 5 stars.
Amanda was great. There was some communication lost with Kaylyn including not notifying me of closing day change despite annotating I was notified
Thank you to the entire team at Veterans United for making this new dream a reality!
It was great working with everyone on my team. Very fast on this one. Closed in 3 weeks. No problems with anything! Thank you all for your hard work! Everyone's a happy camper!
I have used Vets United several times over the years and worked with Derek Russell each time. He is fantastic! Always responsive and there to help with anything.
Maybe recommend. Communication could improve a lot!! Should have a better choice here on recommendations.
Response from Veterans United
Hi Richard,
Thank you for your honest feedback. I’m really sorry to hear that communication fell short and left you feeling unsure about recommending us. That’s not the experience we want anyone to have. While I’m glad things improved toward the end, we should have been more consistent from the start.
Your comments about communication are important, and I’ll make sure they’re shared with the right teams so we can continue improving. If you’re open to it, I’d like to learn more about what happened and see where we can do better. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Aaron was an amazing loan officer. When i had questions he responded almost immediately. If he didn't know the answer he got me in touch with someone who did.
Kendall Haun’s team at Veterans United made it easy for me to get our house in Tennessee. We love it. The process was pretty easy as the team had everything listed for us to do to get approved. Thank you Kendall for your help with the purchase of our new home.
This is my second home purchase with Stefanie Snow, and she makes every experience smooth and easy … and enjoyable!
Anna and Rachel have been awesome!
Danielle and her team are the best. Hope to work with them again soon.
Everyone from Sarah to Brent to Kaitlyn to Anne was great never had any issues I called if they didn’t have the answer, they found the answer and got right back to me.
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Heidi Bailey is fantastic at helping move things right along. Bryan Kay was great to work with on to do lists and answers. I closed in 17 days
Karol & Amanda were very helpful and made the refinance process a lot easier and less stressful.
As a First-time Home Buyer, Jeremy and his team did an awesome job, and they answered all the questions that we had. Veterans United website is full of useful information too, and the application to closing process is really streamlined.
Dava Turk and her team delivered outstanding service and performance! They ensured a smooth process was accomplished and kept any anxiety to a minimum. We appreciate such phenomenal customer service!
Mike and his team took the time to always respond quickly to any questions we had and was always willing to give us advice that could help us throughout the home loan process.
Rebecca Fowler made the experience absolutely amazing. She reached out to me at the very beginning and made sure I was comfortable from the start. She was respectful and seemed to truly honestly care about my well being. She was always available, prompt and I could feel her smile through the phone conversations and text. From beginning to end , never wavered. I will remember her as much as buying my property.
Three delays in closing due to underwriters requesting last minute tests/inspections that could have been completed earlier
