Underwriter was still asking for documents the day before closing because they could not follow directions or read the notes on the loan. First loan team had to get fired because they went AWOL and would not respond to anything. Had to pester loan officer for a closing amount to make the transfer. Giving a closing amount 24hrs prior to closing is unacceptable as most banks can take 1-3 days to complete a wire transfer. Additionally, the loan officer was not responsive until the final hour when we were close to closing and they realized everything was teetering on the edge.I had none of these issues when using homestar on my last home. It added a ton of uncertainty and extra stress to the process. I will tell everyone i know getting a VA loan to run away from VU.
Response from Veterans United
Hey Bryan,
Thank you for taking the time to share your experience. I'm sorry to hear the loan process was so stressful and that communication and timing concerns left you feeling uncertain throughout such an important milestone.
I understand how frustrating it can be to receive requests late in the process, struggle to get timely updates, and feel unprepared for key closing details. We strive to provide a smoother experience than the one you've described, and I'm sorry we fell short of your expectations.
I appreciate you sharing this feedback. Experiences like yours help us better understand where we need to improve. If you'd like to discuss your concerns further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everything was great. The app takes all of the guesswork out of the necessary steps and paperwork.
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Veterans united was recommended to me from a friend. We were sitting next to each other at work and I mentioned that I was looking to buy a house soon and wasn’t sure where to start. My coworker said he was currently in the process, and said it was all smooth and super easy going through VU.So I figured I’ll give it a shot. I filled out the application online. Got a phone call 10 minutes later. After that, the entire process was super smooth from start to finish lots of phone calls to answer any questions I had text emails, etc..Now that we have closed on our house, we can look back and say wow I’m glad I went through VU. The entire process was amazing and we were very appreciative of Kenzie and the other team members!
Matt, Kayli, and the rest of my team were fantastic. Very friendly and patient. Always egar to answer my questions and address any concerns I had along the way. 10/10!!!
Tony Boussad and Tyler Meyer are absolutely amazing! They have been a God Send to my wife April and I. Their intelligence in the V.A. home purchasing arena are second to none!
I was searching for a VA loan and saw the ad for veterans united. My friends nephew used VU when he relocated back to North Carolina. I would recommend to anyone to call Veterans United first. Again, I can’t say enough good things about my loan team and everyone at Veterans United. Extremely helpful from start to finish.
Overall, I had a great experience with Veterans United. As a first-time homebuyer, the process can feel overwhelming, but my team made everything clear and manageable. They were responsive, supportive, and always willing to answer my questions. I’m very grateful for their help throughout the process and would definitely recommend them to other veterans.
Veterans United made everything simple and easy. I did most things from my phone.
The whole team were great to work with. Everything was much smoother and quicker than our previous mortgage company.
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I have appointed myself as the President of the Jayden Ludwig Fan Club…she has been phenomenal!!! She and her team handled our initial mortgage and our refinance and seamlessly guided us through them. Thank you Jayden!
Very easy to use and I found the staff to be very helpful.
Very smooth process. I couldn’t be happier with the team.
I will ONLY use Veterans United going forward! I am beyond satisfied with the service they provided me and my Family. I cannot say enough kind words about the team I worked with! Thank you all so very much!!
Our loan team was patient and understanding. Anytime I had any question they did a excellent job answering question and when issue arose they were there to help.
Veteran's United went above and beyond for our home buying experience. From the outstanding customer service, transparency, and additional services...things could not have gone better for us!
