Samantha Graham knocked it out of the park, again!!!
Max, Natalie, and the team were fantastic and made the process very easy! 10 out of 10 would recommend!
Chris and jenny, hunter jaci and nico were all awesome not to forget lauren who was very sweet! I feel fortunate to get such a awesone competent staff. We are family now, and i feel very fortunate to have them in my life? Thank you all so mu h! John K.
Incredible customer service!!!
Overall, the journey to buy a house with Veterans United was great because the team finds the best resolution to any potential hiccup along the way. Excellent team.
Knowledgeable people, easy to work with, kept us updated. Very pleasant experience.
Josh is amazing. Best help I've ever had with my loan and he helped me with every question I had along the way.
Great group that assisted through the entire process. Responsive and excellent customer service.
Overall great service and great experience just one slight ask will be to shrink the funding fee a bit to help with more service members.
Veterans United was amazing to work with from start to finish. The whole team was helpful, knowledgeable, and responsive from day 1. Buying a home can be very stressful and tedious, but our team made it an absolute breeze. We feel like we cannot say enough good things about them!
They were awesome, super patient with my hectic schedule and would check in every now and then.
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The agencies recommended from the Veterans United portal are overpriced and do not help with military. Also while on TDY I kept recieving phone calls instead of texts where I wasnt supposed to be on a phone and had no access to a computer.
Veterans United and Team, were, from the first phone call to closing, one of the most professional and friendly groups I have ever worked with.
Without a doubt, if/when I can I will certainly suggest this company to any and all.
Thank you for providing this service to Veterans.
The underwriter was requiring bank statement confirmations on literally every cent that was deposited, through no fault of mine, to a joint account I had not used in two years. Dustin can explain it. The total amount over a 1 year period was a little over $200 because of reimbursements from my work which the DD did not talk between payroll and accounts payable. Had zero effect on my loan but created a ton of work for multiple people outside of the loan process.
Response from Veterans United
Hi Heath,
I’m really sorry to hear about the frustration with the underwriting process, especially when it involved something as small as reimbursements that didn’t impact your loan outcome. I can definitely understand how tracking down every deposit from a joint account that wasn’t in use must have created unnecessary work and stress for you, and I apologize for the inconvenience this caused.
It sounds like Dustin is familiar with the situation, and I’d love to dig into what happened here. If you’d like to discuss it further, feel free to reach out. You can contact my team directly at 1-800-212-5200 or ClientAdvocate@vu.com, and we’ll do our best to understand what went wrong and how we can improve.
