The personnel (Sam and Julie) are wonderful to work with. Their patience, knowledge and explanation made for a smooth process. Exceptional service.
Overall Veterans united was very helpful, professional & outstanding in all there hard work in making our dreams come true with our refinancing of our beautiful home . Thank you
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Excellent, prompt and professional service.
Veterans United kept me informed through the whole loan approval process.
It was great having a team from veterans united to make the whole process come together.
Thanks to the Veterans United team!
The VU team was a perfect mix of professional, friendly, courteous, and knowlegable. They were responsive to any needs and my requests for information, and available to make this property buying experience more enjoyable and less stressful. 5 outta 5 stars.
Brie is incredibly awesome and makes the experience great every time
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We didn’t think we would qualify, but Veterans United, not only educated us on the process, but walked us through it and was able to completely answer any questions we had 24 hrs a day! I would absolutely recommend Veterans United home loans to anyone!
Everyone was very patient throughout the process. Lot of uncertainty in the selling of my home but they stood firm and got the job done. I was saved thousands of dollars through the teams dedication to excellent service. Thank you all very much.
Veterans United was a pleasure to work with. Even with some hiccups along the way everything went smooth as possible. We are now in the house we wanted and highly recommend VU and John Sullivan's team.
Great team. Quick responses with honest feedback in the best interest of the client. Appreciate their support through the purchasing process
A pretty smooth process throughout the refinance.Don and Eli teamed up and saw things through quickly and efficiently.
Overall it worked out. We got the house and information about the loan itself was well disclosed. The acquisition process however was one frustrating delay after another. A lot of requests for papers and documentation and then when I would submit them there would be secondary and follow up requests or just new documents requested that weren't listed before. It would have helped if everything needed was just stated up front and follow up information was wave 2. Additionally, some of the information needed was just ridiculous. Like I need a signed form from my boss explaining the difference in pay from earnings to actual wages of a few hundred dollars a month but on the same earning statement it shows the thousands of dollars a month that goes unrecorded for not long enough commissions history. The fact that I had to provide documented proof that I was able to receive gift funds to cover closing costs AFTER the gift payment had already been sent to title. Having to get new documents with the same information because it wasn't the right format. We ended up closing 2 weeks later than expected and it really killed us on the timeline because we had to completely move out in 2 days instead of 16. This could have been accounted for on our end but I kept getting stringed along with one last thing, one more signature, or one more document to submit. That left me thinking we would close in a day or two for two weeks.
Response from Veterans United
Hi Jordan,
I really appreciate you sharing your honest feedback. I know how stressful it can be when the process stretches out longer than expected and the document requests seem never-ending. That kind of back-and-forth can make it hard to plan your next steps, especially when you’re trying to time your move.
I’m glad to hear the loan details were clear and that things came together in the end, but I’m sorry the experience along the way felt frustrating. Your feedback about how we communicate what’s needed upfront is really valuable, and I’d like to share it with our team. If you’d be open to talking more about your file, please reach out to my folks at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
