Andrea, Kara, and the team worked tirelessly to make things as smooth as possible! I appreciate all their hard work and dedication to getting me into my new home!
Tom, Amanda and Sarah were my main poc's for this process, and I can not say enough about their efficiency, attention to detail and kindness they showed throughout the process. I was amazed how quickly the team was able to execute all the documents and all the while walking me through the process with on point explanations and what to expect at every turn. The dashboard and UI on the website was top notch and left nothing to the imagination. I made the right choice by choosing VU and would do it again.Also, the welcome gift of a movie night is so thoughtful. It is not expected, but I is such a classy move.Thank you for everything,
Chris
Everyone was easy to work with they made the loan process very easy. And the biggest thing they help me get my dream home thank you everyone thank you
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Amber was on top of everything!
Very professional people that handle my account.
Christian was amazing from start to finish! This was my first home and he made the process so easy. He helped with every detail and we are so thankful to have him on out side helping us.
The staff is friendly but needs serious retraining in the loan/lender department greatly. We had to constantly ask our realtor (who has 20+) years of experiance on what to-do for MANY things and it was only when the loan officers supervisor took over 90% of our case that thing started to smooth out.Our realtor also had to correct issues that shouldn't have even popped up that the loan officer never caught and then she would have to contact the loan officer and have her correct things.We were also given multiple closing dates because paper work was not submitted in time causing us money, frustration and time.They may be the number one VA home loan company in the country but our experiance was mediocre and lack luster at best! I was just as excited to be done with dealing issues that never should have risen and broken promises on time lines. I was just as excited being done with their staff as I was buying our first new home!
Response from Veterans United
Hi Joshua,
Thank you for taking the time to share your experience, and congratulations on your first home. While I'm glad you reached that milestone, I'm truly sorry to hear the journey there was so frustrating.
I understand how disappointing it is to experience communication issues, changing closing dates, and mistakes that added stress during the process. Buying a home should be an exciting time, and I'm sorry your experience didn't reflect the level of service you expected. I also appreciate you recognizing the improvement you experienced once additional support became involved.
Your feedback is important, and I'd like the opportunity to learn more about what happened so I can share your experience with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Everything was smooth and guided, just had a hiccup on the signing
Thank you to my Veterans United loan team for all the help during the homebuying process.
Whole team was phenomenal!
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when i got frustrated trying to send documents; the team Matt and Sarah went out of their way to help me find a method that worked.
Sydney is wonderful. Smart and professional.
Thanks to the Veterans United team!
Everything went through smoothly on VU side and I feel like they have done everything to help me reach my goal.
Leah was great and help me along the way to understand the process.
