2nd time using Veterans United and I can honestly say it’s been such a pleasant experience with them. They make the home buying process simple, quick, and painless! Overall, I genuinely recommend using them (especially if it’s your first home).
Matt and Steven are amazing and care about the client! I'm so glad we went with Veterans United and got these guys to work with!!!
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Jon and his team did an outstanding job. Right before closing, I could count on them with correct fast information. When I need them to respond- they did without hesitation.I appreciate the team and especially Beau.Thanks,
Brent
They truly were so amazing. Never once felt left alone or uninformed. I had the best team! Shout out to Cole, shayna, grace and ryan.
Very helpful and very smooth
Jennifer Stewart is incredible!!! She has made our home buying experience much less stressful twice now. Would recommend her to anyone!!!
We highly recommend Veterans United - they made two confused young adults into home owners!
I bought my house while out of state. Kyle was very informative, responsive, and professional during the process. His mortgage rates were competitive. As an Army veteran himself, he understands military language and needs, making it easier to communicate with. I recommend Kyle to other home buyers.
Couldn’t be happier made it super easy for me
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I COULDN’T HAVE GOTTEN A LOAN WITHOUT VETERANS UNITED!!! Eric & team went so far above and beyond any of my expectations that I was blown away. Everyone says that they care for you like family, but Veterans United actually did. I have never received such white glove care from an entire team of people who honestly seemed to care about us. Our realtor was terrible, and when he dropped the ball, Veterans United stepped in. My finances were in OK shape, but with the help of their experts, we were able to get the best possible loan. They took all of the stress out out of a stressful environment, advised when necessary, stepped up when necessary, cared when necessary, answered all of my questions and made sure that we secured the home of our dreams. There’s no way that I can thank Eric and his team enough for all that they did. Truly magnificent, caring, kind, patient people. I cannot praise them or thank them enough.
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
Top Notch service from Veterans United. I will definitely recommend this company to all my friends thinking of using their VA loan. Awesome staff extremely professional and proactive.
Everything went well until closing. I had to be out of my apartment that night and discovered my wife was put on the title in spite of me saying "NO" multiple times during the process. When I inquired about this, I was initially told she SHOULD be on the title given that I am married.My wife and I had discussed this and believed limiting liability for anything property related was the safest option given the multitude of legal protections I enjoy as a service member.Those wishes were not respected and I was forced to choose between standing on principle and having a roof over my head. I chose to keep the roof over my head. After I explained my rationale, they appeared to change tune and claim it was a glitch in the system. I don't know how much weight I put in this explanation.I am not happy about this. It was not their decision to make. They haven't offered a plan of action on how this is going to be corrected without me incurring any more personal expense.Whatever good VU did during the underwriting and closing process is unfortunately negated by the lack of respect shown for my title preferences. Completely uacceptable.
Response from Veterans United
Hi Kristian,
I’m really sorry to hear how things unfolded for you at closing. That must have been incredibly stressful—being on a tight deadline to move while also facing something as personal and important as a title decision you thought was settled. I can completely understand why this would feel like a breach of trust, and I don’t blame you for being upset.
You clearly communicated your wishes, and it’s deeply frustrating to feel like they weren’t respected. Whether this was a technical glitch or a breakdown in communication, it left you in a position no one should be in—forced to choose between your principles and your home. That’s not the experience we want to deliver, and I’m really sorry that happened.
I’d really like to learn more about what went wrong here so we can dig into the details and work with the right people internally. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to reach out anytime.
Anthony Tewogbade, loan officer, was absolutely AMAZING!!!!! I can’t express how much I appreciated his knowledge and ability to provide great information. This process was new to me but he and Sam Miller, loan coordinator, made it easy to understand and were always available to answer questions and kept me updated on To-Do’s. The made the process so easy to follow.
