The whole team did a great job of keeping me in the loop and moving forwards. It was a well oiled machine! Thanks so much.
Casey and his team were amazing. They helped and fought for me every step of the way! They always had answers to any questions I threw at them. I highly recommend them for your VA home loan!
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
VU tracked my progress throughout the process and kept me up to date on what was needed next.
It was a good experience. Not being in the finance field makes it difficult to determine the best situation available. The team seems to have guided me to make good decisions
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It was a quick experience. There were times though where I felt as though I was out of the loop.
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
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The team communicated well. Any updates at any point was addressed
The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
Staff was friendly, and answered my questions. They failed to pay attention to details (asking for clarification when the provided email chain held the answers) and asked for documents, that had been sent. Additional costs were added at closing. They failed to act in a timely matter and our closing got pushed back over a week. That added around $1000 in additional cost between moving trucks and securing my interest rate, not to mention the added stress of extended stays with family. The added fees and
Response from Veterans United
Hi Kyle,
Thank you for recognizing the friendliness and responsiveness of our team. At the same time, I'm sorry the overall process caused you so much frustration. Having to revisit information or documents you'd already provided, followed by a delayed closing and unexpected costs, isn't the experience you expected when buying your home. I understand that the disruption went beyond the closing itself and created additional stress for you and your family.
I'd appreciate the opportunity to review your experience more closely and better understand what led to these concerns. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Outstanding until near closing. Didn’t get CD and closing funds wired until late on Friday before closing on Monday. Need a couple days built in at the end for uh ohs.
