Honestly, the loan officer was not truthful upfront. Even when first contacted the staff became aggressive, and later into the ordeal I surmised he was bamboozling me about interest rate, which I was adamant I didn't want to buy ! I verbalized I was just to buy the home outright with cash, which was met with more salesman tactics. It was round & round of garbage about V.A rates changing everyday & when I spoke with other loan officer I was told the rates were at the rate 5.25 without buying points! But all I got from your agent was locked it in , never mentioning $7000 charge was not in my interest , and I surmised after seeing my bank statement, I felt targeted as if to loan sharking. That loan officer never answered the last e-mail on all my concerns about unfair lending with VU and all my concerns when I saw estimate went from 23, 000 to $29,000 ...fraud.
The whole interaction w my loan officer & VU personnel stressed me out! I really don't have anything positive to say about my experiences with VU and will have my concerns addressed further.
I started working with Ross Mclanahan and his team at Veterans United about 3 years ago and just couldn’t find the right home. They helped me navigate through 4 different choices in just the last 6 months. They were always available, and when they couldn’t take my calls they would call me back within 15-30 minutes during business hours. Oftentimes they would stay late to assist me. When I got frustrated they maintained professionalism and went above and beyond. Ross went well beyond what I expected and got my rate down to something in the 4% with what I can only call “imaginary money magic.”
We are very pleased with the service that was provided for us to purchase our new home. We will definitely refer for future business
Blake Thompson was on it and was always there every step of the way when he is needed.
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
The team was easy to get in touch with with and helpful with all questions during the process
Ken, Natalie, and Brandon were all amazing! Ken was the one I dealt with the most and not only did he answer calls after hours, he coordinated directly with my realtor which was a tremendous help to us since we are overseas.
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Nathaniel and Kelly were totally amazing to work with very helpful and also responded so quickly
Very is easy to get along with . He has your best intrest at heart. Bkake always looks out for you to save money . He is a great person that will always have your back.
I would truly like to thank the entire team for their support and guidance throughout this entire experience. They made it as pain free as possible
Jeffery and Wesley kept us informed the entire way. And made us feel like we were family. They really made buying a home seem so easy! I would never recommend anyone to anyone else!
Communication was clear and concise. Quick responses to questions either via phone or email. Very professional and the process was smooth because of knowledge and care/attention given throughout process.
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Randy and Erin were very communicative throughout the process and this was a great experience!
My Veterans United loan officer Greg went above and beyond the call of duty to assist me with the purchase of my new home. Immediately after applying for the loan, Greg reached out within 5 minutes and I was preapproved within 15. I realized his exceptional, meritorious service when he returned all calls as promised. He made countless calls to my finance company, insurance company, etc often holding in queque for an hour or more at times and continued to return calls each and every time as promised. He distinguished himself as an extremely skilled and accomplished professional. He continued to make contact with all necessary agencies until the promised closing date was met, which in my mind was record time of only 3 weeks. Because of Greg I will tell anyone looking to purchase a home with a quality loan company to look no further than Veterans United.
I appreciate the timely responses to my inquiries
I absolutely loved working with Dava Turk. She was always available to answer questions and help me. I would definitely recommend VU to a friend!
Blake's team was extremely helpful and knowledgeable on how to obtain the documents I needed to make my purchase a successful one. His team and him where available even pass hours to answer any questions I had on my home purchase.
