We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Austin was always there to keep everything organized with my duties to get proper documents. Thank you all.
Great experience very professional and helpful
VU was the most incredible organization I have worked with. I had a bad business partnership lead to having to sell my house and many other things. My credit was significantly impacted. VU worked diligently with me, coached me and guided me on how to rebuild not just my credit but my life. Every step of the way, the communication was second to none, and the encouragement was heartfelt. I would recommend any fellow veteran to utilize VU! Very caring and professional! I can't thank them enough!
Working with Veterans United was a fantastic and very simple process I would highly recommend them to any veteran that is looking to buy a home wonderful people to work with and Tommy Purk is a top loan advisor and very knowledgeable. Thank you Veterans United.
I just want to thank Veterans United for making our first time home buying experience simple and expedient. We inquired the first time to VU March 7th and closed on our home April 25th. My family and I are most grateful for the service you have provided us. Thank you all!
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I would recommend this process to everyone who is a vet. Was a painless easy process.
You sold my loan before i even made my first payment, which shows that you care more about making a quick buck over the customer.
Response from Veterans United
Hey Shane,
I hear your frustration, and I’m really sorry this left you feeling like just a number. Selling loans is a common part of the mortgage industry, but I get that it can feel impersonal—especially so soon after closing. Our goal is always to set our Veterans and military families up for long-term success, and I hate that this left you with a bad impression of us.
If you have any concerns about your loan or need help figuring out who to contact moving forward, My team would be happy to assist. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
