Satisfied
Working with our mortgage lender, Veterans United, and their entire team has been an outstanding experience from start to finish. Every step of the way, they made the process smooth, stress-free, and truly exceptional. Mike Wilson, our Loan Officer, consistently returned calls and emails, and he and his team kept us informed every step of the way. They guided us through each next step with clarity and patience. Their communication was excellent, their professionalism unwavering, and their dedication to keeping everything on track was evident throughout the loan process. We also want to mention that their Concierge team is absolutely wonderful and very helpful. Thanks to this team, we were able to purchase our home with peace of mind and confidence. We couldn't be more grateful for their hard work and expertise. Mike, Danny, Bri, Delaney, Dylan, and so many others! Highly recommended.
Were really happy with our new home thanks 😊
We both love our new home thanks to all of my vu friends that helped us both out thank you all again.
The entire team went above my expectations. Made sure we were ready to close
Matt was great. I was well informed through the whole process. I had many contacts if a question did come up.
This was our third home purchase, but first with VU. At first, before we committed to VU, they seemed responsive and helpful.However, this changed once we decided to proceed with VU. Responses became slow, our loan coordinator was short and borderline rude for answering basic questions. They also sent us the wrong home appraisal, which coincidently our closing was delayed due to our home’s appraisal being late. While this may not have been VU’s fault, the lack of communication was the most concerning.Furthermore, due to our closing being delayed because of the appraisal, I requested all correspondence between VU and the appraiser, since our team said it was their fault. After receiving written confirmation that VU would provide said correspondence, I have received nothing.While I could continue with specific examples, I would summarize with I absolutely would not recommend VU to anyone, nor do we plan to utilize them in any future home purchase. A lawsuit against this organization for misleading advertising and other alleged misconduct should have been a red flag enough but I unfortunately ignored it. Please don’t repeat my mistake.
Response from Veterans United
I’m sorry your experience with us changed so significantly after choosing Veterans United for your home purchase Tony. You should be able to ask questions throughout the process and feel heard, supported, and kept informed. I understand why the communication you described, particularly surrounding the appraisal and closing timeline, left you frustrated.
I’m glad our team was ultimately able to connect with you, provide some clarity around the closing delay, and move things forward. I’m also concerned to hear that you were expecting additional correspondence and feel that follow-through was lacking. I’d appreciate the opportunity to review that concern and your overall experience more closely.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Ms. Tina provided us with valuable information throughout the loan process, which assisted us in making an informed decision. She was extremely professional, knowledgeable, and genuinely cared about ensuring that we understood every step of the process. Her patience, communication, and willingness to answer our questions made the entire experience much easier. We truly appreciate her assistance and highly recommend Ms. Tina to anyone looking for someone who is professional, caring, and committed to her clients.V/R,Dr. Connie J Rendleman
we enjoyed working with everyone thank you for everything.
Great experience! Purchasing my first home wasn't nearly as hard as I thought it would be. From start to finish, my questions were answered promptly and the process from building credit to closing on my home was seamless
I would recommend Veterans United to anyone trying to use the VA home loan. As a first Time homebuyer, I had nothing but smooth and incredible experience from all employees of Veterans United and the real estate company that worked alongside them were extremely professional, confident and consistent on the work.
Second time using Tommy and his team, was not disappointed. Great work, communication and service. He and his team are the best!
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Thank you to Aaron and my whole team with Veterans United for such an easy loan process!
Nick and his team were awesome and with us every step of the way. Even when a few small hurdles came up, he was immediately on them and addressing them quickly and efficiently.
In addition to their great work throughout the underwriting process, the day before we closed, we received a gift box from Veterans United with a personalized note from the team that worked with us.
That kind of personal touch is largely non existent in today’s business world. This small gesture proved to me that my only regret was that we had not used them on previous mortgage transactions. Thanks again to Nick, Neisha, Mandy, and everyone at the Veterans United team for the great effort in getting us to closing.
